CRM Manager

Customer Relationship Management
* Build and maintain strong relationships with post-sales customers, ensuring their ongoing satisfaction and loyalty.* Provide exceptional customer service, addressing inquiries, concerns, and requests promptly and professionally.* Coordinate with relevant departments (e.g., construction, legal, property management) to ensure timely delivery and resolution of post-sales issues.* Proactively identify and address customer needs and concerns.* Foster trust and loyalty through personalized communication and exceptional service.

Collections Management
* Manage the collections process for outstanding payments, ensuring timely and accurate receipt of funds.* Follow up with customers to collect overdue payments, maintaining a professional and courteous approach.* Negotiate payment plans or settlements with customers as needed.* Prepare regular reports on collections activities, including aging analysis, payment trends, and customer satisfaction metrics.* Analyze data to identify potential risks and opportunities for improvement.

Qualifications
* Excellent communication skills in Hindi, Gujarati, and English, both verbal and written.* Proven experience in a customer-facing role, preferably in the real estate or construction industry.* Strong interpersonal skills and the ability to build rapport with customers.* A positive and enthusiastic attitude with a passion for customer service.* Excellent time management and organizational skills.

Benefits
* Competitive salary.* Opportunities for professional growth and development.* A supportive and collaborative work environment.

Job Type: Permanent

Pay: ₹28,174.39 - ₹65,623.83 per month

Work Location: In person