CRM Manager

ClassMonitor

About the Company

Founded in 2016, ClassMonitor is an Ed-tech focused on creating interactive kit-based programs that ensure rich, engaged learning, seamlessly blending traditional approaches with new research-based pedagogical practices. ClassMonitor creates learning products for young learners between the ages of 0 - 8 years. ClassMonitor has a customer base in more than 700 cities in India and 20 other countries. (www.classmonitor.com)

We are looking for enthusiastic and result-oriented CRM Managers to generate sales and also work with Team Leads and executives to increase the revenue of the company.

A successful CRM Manager must be friendly, persuasive and must possess good communication and team management skills. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs.

Salary - Up to 35k in hand plus performance-based incentives

Location - Indore (M.P.)

Immediate Joiners Preferred

Responsibilities

·        Reach out to people using a given lead.

·        Answer incoming calls from prospective customers.

·        Use scripts to provide information about the product’s features, prices, etc. and present their benefits.

·        Ask pertinent questions to understand the customer’s requirements.

·        Persuade the customer to buy by demonstrating how our products meet their needs.

·        Record the customer’s personal information accurately in a computer system.

·        Go the “extra mile” to meet sales quota and facilitate future sales.

·        Keep records of calls and sales, and record useful information.

Requirements

·        Proven experience as a telesales manager

·        Having experience in handling a team of at least

·        Proven track record of successfully meeting sales quotas, preferably over the phone.

·        Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.

·        Excellent communication and presentation skills.

·        Good knowledge of the presentation of reports and using MS Office

·        Proficient in English.

·        Skilled in negotiation and dealing with complaints.

·        Persistent and results-oriented.