Live Class Coordinator

About the Company

Founded in 2016, ClassMonitor is an Ed-tech focused on creating interactive kit-based programs that ensure rich,

engaged learning, seamlessly blending traditional approaches with new research-based pedagogical practices.

ClassMonitor creates learning products for young learners between 0- 8 years old. ClassMonitor has a customer base in over 700 cities in India and 20 other countries. (www.classmonitor.com)

Job Profile

Position Overview

The primary responsibility of this role is to efficiently coordinate and schedule live classes conducted by our remote

teachers for our clients. The successful candidate will play a crucial role in ensuring a seamless and engaging learning

experience for our clients while maintaining clear communication with our teachers.

Responsibilities

 Collaborate closely with remote teachers to schedule and organize live classes for clients according to

predetermined schedules and availability.

 Communicate effectively with teachers to ensure a clear understanding of class requirements, objectives, and

any special instructions.

 Coordinate with clients to gather information about their preferred schedules and any specific topics or subjects

they would like to cover in the live classes.

 Manage and maintain a centralized schedule of live classes, ensuring that all details are accurate and up-to-date.

 Send timely reminders to both teachers and clients about upcoming live classes, ensuring that all parties are

well-prepared and informed.

 Troubleshoot and resolve scheduling conflicts or other issues that may arise, working collaboratively with both

teachers and clients to find suitable solutions.

 Provide technical support to both teachers and clients, assisting with any video call platform-related concerns or

connectivity issues.

 Monitor the quality of live classes and gather feedback from clients to continually improve the learning

experience.

 Maintain comprehensive records of scheduled classes, teacher availability, client preferences, and feedback.

 Collaborate with other team members to improve and streamline scheduling processes and communication

channels.

Qualifications

 Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.

 Excellent communication skills, both written and verbal, to effectively interact with teachers and clients.

 Familiarity with various video call platforms and the ability to troubleshoot basic technical issues.

 Proficiency in using scheduling and communication tools/software.

 A customer-oriented mindset with a commitment to delivering exceptional service.

 Ability to adapt to a dynamic and fast-paced environment.

 Bachelor's degree in a related field is preferred but not required.

Benefits:

• Salary Up to 20,000/-

• Opportunity to work in a dynamic and innovative educational environment.

• Professional development opportunities to enhance skills and knowledge.

• Collaborative and supportive team culture.

If you are a proactive and organized individual with a passion for coordinating live classes and ensuring a smooth

learning experience, we encourage you to apply for the position of Live Class Coordinator. Join our team and contribute to the growth and success of our online learning platform.