CRM (Inside sales) at TISVA Lighting BRAND Store at Baroda & Indore

ROLE DESCRIPTION

Job Title- Client Relationship Manager (CRM)

Department -Lighting (TISVA BRAND)

Summarize as to why this Role exists & how it contributes to the overall objectives of the organization

1. Manage the Tisva brand store and deliver higher standards of retail experience

2. Be instrumental in business growth at the store maintaining the gross margins and profitability

3. Provide innovative lighting design solutions to the customer and facilitate the product selection process

4. Focus on the key drivers of the business sales value, focused products and healthy gross margin; lead by examples in high-end professional retailing

5. Ensure merchandising, hygiene and display at the store as per standards. Manage the experiential zone within the store that compliments the lifestyle of the customer

Expectations from the Role-

Business Plan Achievement

• Ensure achievement of the sales target of the brand store
• Maintain higher standards of visual merchandising, product displays and customer experience at the store
• Conduct various activities leading to enhanced demand generation and customer engagement at the store including new product launches and festivals
• Maintain gross margins and profitability at the store promote feature based and premium selling rather than discounting products
• Visit project sites and give product presentations to the architects, influencers and customers
• Offer lighting design solutions to customers and facilitate the product selection process
• Create the customer need around the product range
• Work closely on the prospects generated through customer visits at the store and follow-up with them regularly to ensure maximum conversions.

Business Development Initiatives

• Implement BTL activities at the store that enhance customer footfall and response
• Roll-out various customer education programs through the store
• Maintain cordial and working relations with architects and interior designers who visit the store
• Organize engagement programs in brand store towns to enhance the confidence of key influencers, architects and IDs in the brand and tap business opportunities. Drive relationship programs effectively
• Ensure regular market scanning through the associate to capture updated information on sites and influencers
• Introducing the organization and brand Tisva to new architects and IDs through emails

Analytics & Review Mechanism

• Track sales trend at the store and review the performance indicators regularly stocks (fast & slow moving), repeat orders and expenses
• Maintain and update competitor information regularly for benchmarking
• Review the productivity of the Lighting Store Promoter as per the productivity norms

Operational Efficiency Improvement

• • Develop Billing Order Quantity (BOQ) for clients
• • Maintain correlation between primary and secondary billing of the store
• • Submit all the reports and MISs on the pre-decided frequency and intervals
• • Ensure that showroom is compliant to all the legal and statutory requirements, shops & establishment Act, local market rules, etc.
• • Ensuring that showroom is properly secured, and adequate measure / systems are in place to negate the risks of pilferage, wastage and damage.
• • Ensuring employees working in the store are provided with a safe and clean environment.
• • Seamless coordination with the local support team Sales Administration, Marketing, IT, Supply Chain, Service for smooth running of the store
• • Providing regular feedback to HO on any new market development / competitor activities / improvement in the existing product range / service delivery / POSM for enhanced customer satisfaction

Experience:- 1+years

Qualification:- Graduation (Mandatory)

Interested candidate can send their resume at karishma_hegde@usha.com