CRM Executive

Location: Noida – Full-time, In-office

Brand: ZenoRealty.com

Experience: 1–4 years

About ZenoRealty

ZenoRealty is a new-age real estate investment firm for discerning investors, professionals, and NRIs. We go beyond brokerage—helping clients buy, sell, lease, and manage high-value assets with a data-driven, portfolio-style approach.

Role Overview

We are hiring a CRM Executive who will be responsible for client coordination, CRM data hygiene, structured follow-ups, and ensuring smooth communication between clients and internal teams.

This is a pure CRM & coordination role with no sales closing.

Ideal for someone who is process-driven, organized, and excellent at client communication.

Key ResponsibilitiesCRM Management

• Maintain, clean, and update all client data in CRM (Bigin / Zoho / HubSpot).
• Ensure all interactions, notes, and statuses are accurately logged.
• Categorize and profile clients based on requirements, budgets, and timelines.

Communication & Coordination

• Handle inbound client queries via WhatsApp, email, and calls.
• Share project details, brochures, payment plans, and documentation as needed.
• Coordinate with internal teams for meetings, site visits, and follow-ups.
• Maintain post-meeting summaries and ensure next steps are tracked properly.

Process & Documentation

• Prepare and maintain trackers for payments, documents, and client status.
• Update dashboards, reports, and performance sheets on a regular basis.
• Ensure documentation accuracy and timely sharing with concerned teams.
• Support CRM automation workflows and WhatsApp/email templates.

Follow-up & Client Experience

• Ensure all clients receive timely responses and updates.
• Maintain polite, professional, and empathetic communication at all times.
• Track follow-up schedules and reminders so no lead or query is missed.
• Act as the communication bridge between clients and sales teams.

Ideal Candidate

• 1–4 years of experience in CRM, customer service, coordination, or operations.
• Must NOT be from a real estate background.
• Female candidates preferred.
• Strong written and verbal communication (English & Hindi).
• Proficient in Google Sheets/Excel, WhatsApp Business, and CRM tools.
• Highly organized, structured, and process-oriented.
• Comfortable with documentation, reporting, and follow-up workflows.
• Reliable, disciplined, and detail-focused.

What You’ll Gain

• Exposure to premium real estate transactions without sales pressure.
• Work directly with the founding team on improving data and client processes.
• Learn CRM automation, client profiling, and portfolio-style asset workflows.
• Opportunity to grow into senior CRM, client success, or operations roles.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month