Developing and implementing CRM strategies to increase customer engagement and loyaltyManaging and maintaining the company's CRM system, including data entry, data cleansing, and data segmentationAnalyzing customer data and behavior to identify trends, insights, and opportunities for improvement
Creating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunities
Collaborating with other departments, such as sales and marketing, to ensure the
CRM system is aligned with business goals and objectivesEnsuring the accuracy and completeness of customer data in the CRM systemProviding training and support to staff members on the use of the CRM system
Conducting customer surveys and gathering feedback to improve customer satisfaction and experience
Monitoring and analyzing customer interactions across various channels, such as email, social media, and chatbots

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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CRM Executive