CRM Executive

Job Title: CRM Executive Location: HSR Layout, Bangalore Experience: 1–3 years Job Summary: We are seeking a proactive and detail-oriented CRM Executive to manage and enhance our customer relationship management processes. The ideal candidate will maintain customer databases, optimize CRM tools, and collaborate with marketing and sales teams to improve customer engagement and retention. Key Responsibilities: Maintain and update the CRM system to ensure accurate and current customer information Segment customer data for targeted marketing and communication efforts Analyze CRM data to track customer behavior, campaign effectiveness, and identify opportunities Coordinate with internal teams to execute CRM-driven campaigns and initiatives Respond to customer inquiries and follow-ups through the CRM system Generate and present regular CRM performance reports Ensure data privacy compliance and manage unsubscribes or data removal requests Train and support team members in effective CRM usage Requirements: Bachelor’s degree in Marketing, Business Administration, or a related field 1–3 years of experience in a CRM or customer-facing role Experience with CRM platforms such as Zoho, HubSpot, or Salesforce Strong analytical and reporting skills Excellent communication and interpersonal abilities Attention to detail and the ability to manage multiple tasks Proficiency in Microsoft Excel and basic reporting tools Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person