CRM Executive

Job Title: CRM Executive

Location: Vesu, Surat
Industry: Export Business
Employment Type: Full-Time
Experience: 0–2 Years (Freshers may apply)
Salary Range: ₹15,000 – ₹18,000 per month
Joining: Immediate preferred

Job Summary

The CRM Executive will be responsible for managing customer interactions, maintaining CRM records, supporting sales and operations teams, and ensuring high levels of customer satisfaction through timely communication and follow-ups.

Key Responsibilities

• Handle inbound and outbound customer communications via phone, email, WhatsApp, and CRM tools.
• Maintain and update customer data accurately in the CRM system.
• Track customer inquiries, leads, and follow-ups to ensure timely resolution.
• Coordinate with internal teams (Sales, Operations, Accounts) to address customer requirements.
• Generate CRM reports on leads, customer status, and follow-up activities.
• Ensure data accuracy, confidentiality, and compliance with internal processes.
• Support customer onboarding and post-sales coordination.
• Assist in improving customer engagement and retention initiatives.

Required Skills & Qualifications

• Graduate in any discipline (Commerce/Management preferred).
• Basic understanding of CRM systems and MS Office (Excel, Word).
• Good verbal and written communication skills in English and Hindi (Gujarati preferred).
• Strong follow-up skills with attention to detail.
• Customer-centric approach with problem-solving ability.
• Ability to work in a fast-paced office environment.

Preferred Attributes

• Prior experience in CRM, customer support, or back-office operations.
• Exposure to export or service-based industries is an advantage.
• Positive attitude, willingness to learn, and team orientation.

How to Apply

Candidates can send their resume via WhatsApp : 9510851941 / 9510846237

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person