CRM Executive

Job Title: Telecalling CRM Executive – Jewellery Retail

Job Description:
We are looking for a result-oriented, customer-focused Telecalling CRM Executive to handle incoming & outgoing calls, lead follow-ups, customer relationship management, enquiry handling, appointment fixing, and database management. The candidate will be responsible for building long-term relationships, converting inquiries into store visits/sales, retaining customers, and delivering an excellent customer experience.

Key Responsibilities

• Telecalling, lead follow-up & conversion
• Manage CRM software & customer database
• Handle enquiries from WhatsApp, calls, online & walk-ins
• Maintain customer lifecycle journey & after-sales service
• Appointment booking & event invitation calling
• Resolve customer queries with professional communication
• Maintain call logs, feedback & follow-up sheets
• Upselling & cross-selling products/services
• Support marketing & sales teams with customer coordination

Desired Candidate Profile

• Excellent communication & convincing skills
• Pleasant personality & customer-centric approach
• Experience in telecalling / telesales / customer care / CRM
• Basic computer knowledge & WhatsApp handling
• Target-driven & self-motivated

Telecalling CRM Executive Customer Relationship Manager Telecaller Telesales Inside Sales Customer Support Lead Follow-up Customer Retention Relationship Executive Call Center Executive Inbound Calling Outbound Calling Customer Engagement Lead Conversion Appointment Calling Jewellery CRM Retail CRM

Job Type: Full-time

Pay: ₹9,323.70 - ₹15,000.00 per month

Work Location: In person