Document(s) To Carry Rsum(Soft Copy) Overview : We are looking for a highly motivated and skilled Customer Experience Agents to join our team You will be the first point of contact for our professionals and customers across Australia, New Zealand, the UK, and the US If you have excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service, we want to hear from you! Roles & Responsibilities : Act as the first point of contact for our professionals and customers in Australia, New Zealand, the UK, and the US, Shift timings : 08:00 PM to 05:00 AM || 02:00 PM to 11:00 PM || 05:00 AM to 02:00 PM, Be a product expert, assisting new and existing professionals with queries related to our offerings, Respond to calls and emails from professionals, ensuring prompt and effective resolution of their concerns, Utilize the Zendesk ticketing system to reply to customer emails and manage support tickets, Handle unresolved questions and escalate issues when necessary, Identify and execute sales opportunities where applicable, Ensure all Customer Success KPIs are consistently met, Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT), Maintain high levels of service delivery and customer satisfaction, Required Skills : Strong proficiency in spoken and written English, with a clear and confident communication style, Minimum of 1 year experience in handling international customers, Excellent problem-solving and selling skills, Proficient in using laptops/computers with above-average typing speed, Exceptional attention to detail and organizational skills, Highly driven and motivated with a strong work ethic, Eagerness to learn and grow within the company, Self-starter with the ability to work independently and as part of a team, What We Offer : 5 days work week with 2 rotational off days Competitive salary and benefits package (Fixed CTC 3 75 LPA) Performance-based bonus payout Learning & Development Opportunities with individual learning budget 40 paid days off One-way cab facility Corporate gym pass Quarterly townhall socials Monthly company lunches Fully stacked snacks counter Opportunity to work with a dynamic and supportive team Professional growth and development opportunities with personal L&D budget A chance to make a meaningful impact on customer success and satisfaction Healthcare insurance for you, upgradable to cover your family if you wish Office Location : Bark,com India, Trendworks 8th Floor & 13UF Floor East Wing, Raheja Towers 26-27, Mahatma Gandhi Road Bengaluru, Karnataka 560001 About Bark Here at Bark, we are on a mission to revolutionize and become the market leader, go to online marketplace for professional services, Bark is the UKs largest & fastest growing services marketplace, helping people find the right professional for their project in over 1,500 unique categories The business is already in scale up mode, profitable with a proven model but still has the feel and agility of a startup with a small team of just over 140 people and most of its work still to do, We use cutting-edge technology and an extraordinarily talented team of people to solve an age-old problem; how to find the best available professional for any job, every time no matter what the need, We are a dynamic, exciting, forward-thinking business but with the financial security of a PE backed, revenue generating established company so you get all the benefits of working in a scale-up environment (ownership, agility, responsibility and stimulation) without any of the worry We placed sixth on the "The Sunday Times Tech Track 100" and with a presence in ten countries globally with imminent plans for further expansion you can join us at a genuinely exciting time where a true impact can be made, Diversity Statement At Bark, we are a platform for people, revolutionizing the way professionals and individuals connect since 2014 Our culture is defined by excitement, ambition, and a commitment to raising the bar We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about,

Marketing Bengaluru Hybrid CRM Executive We usually respond within three days About Bark Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UKs largest and fastest-growing services marketplace, were on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other. Our cutting-edge technology ensures that you can always find the best professional for any job. With a talented team of over 270 dedicated individuals, were committed to providing exceptional service and ensuring that our customers are satisfied every step of the way. This is an exciting time to join our scaling business, we recently placed in the Sunday Times Best Places to Work 2024, and previously were 64th in the Sunday Times 100 fastest growing private tech companies in 2023. As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. Youll have ownership, agility, responsibility and stimulation without any of the worry. About Bark India Bark India is the largest operation of Bark outside the UK with more than 50 staff members. Bark India started operations in December 2022 and currently manages Marketing and Sales functions for India, South Africa and Singapore. In addition, there is also customer support team that provides support to India and Global operations. About the Role We have an opportunity for a dynamic and experienced CRM Executive to join Bark to help deliver personalised and relevant multi-channel communications for our customers and professionals. Reporting directly into a Senior CRM Manager, your time will be split between leading campaigns and supporting delivery of strategically relevant projects. You will be passionate about all things CRM, consider the customer experience and feed in innovative ideas into our strategy whilst delivering a best in class CRM experience for our customers and professionals. Responsibilities Manage set-up and configuration of data-driven campaigns to deliver engagement, retention & conversion Building emails, push notifications and SMS within Iterable Devise testing strategies, including A/B/MVT tests for ongoing BAU trading activities Optimise performance of existing campaigns/automations Oversee campaigns from creation to execution, including analysis and reporting Be comfortable with audience selection, segmentation & analysis Proactively communicate with stakeholders to ensure workloads & deadlines are managed efficiently Required Skills and Experience At least 2 years of experience in a CRM or marketing role Very skilled and experienced working within an ESP platform (Iterable advantageous) Strong analytical skills with previous experience reporting on A/B tests Hands-on experience in delivering CRM campaigns and/or automation including dynamic content and personalisation Data visualisation tools (Tableau Advantageous) Demonstrate strong organisation and prioritisation skills Proactive, strong work ethic, personal accountability and ownership Understanding of best practices with regards to email deployment Exceptional time management & organisational skills Proactive and go-getting attitude Strong communication abilities to effectively collaborate with cross-functional teams Perks and Benefits Share options in a rapidly growing company whose founders have a proven track record and are Private Equity backed Office located in central Bangalore Personal annual L&D Budgets with 52,000 to spend on your development Enhanced Gympass membership for all employees with access to mental health courses and fitness classes Fully stocked kitchen and monthly lunches Regular wellness weeks with industry leading talks through to massages in the office Being at the forefront of an industry with new and exciting problems to solve Interview Process Screening Call with Talent Partner (30 mins) 1st Stage - Hiring Manager Stage (30 mins) 2nd Stage - Technical Task (60 mins) 3rd Stage - Values interview (30 mins) Diversity Statement At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about. Department Bengaluru Remote status Hybrid Marketing Bengaluru Hybrid CRM Executive Loading application form Already working at Bark? Let s recruit together and find your next colleague.

Marketing Bengaluru Hybrid Content Executive We usually respond within three days About Bark Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UKs largest and fastest-growing services marketplace, were on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other. Our cutting-edge technology ensures that you can always find the best professional for any job. With a talented team of over 270 dedicated individuals, were committed to providing exceptional service and ensuring that our customers are satisfied every step of the way. This is an exciting time to join our scaling business, we recently placed in the Sunday Times Best Places to Work 2024, and previously were 64th in the Sunday Times 100 fastest growing private tech companies in 2023. As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. Youll have ownership, agility, responsibility and stimulation without any of the worry. About Bark India Bark India is the largest operation of Bark outside the UK with more than 50 staff members. Bark India started operations in December 2022 and currently manages Marketing and Sales functions for India, South Africa and Singapore. In addition, there is also customer support team that provides support to India and Global operations. About the Role We re looking for a driven and creative Content Executive to join our in-house content and creative team. This is an exciting opportunity to play a key role in one of Bark s most significant international projects: transforming our Australian operation from a lead generation model into an online marketplace. Content will be a big part of this transformation, and we need someone who s passionate about delivering high-quality, search-optimised, engaging digital content at scale. You will play a key role in maintaining and enhancing our online content, researching and planning future article content, working with key stakeholders to ensure our content is supporting SEO optimisation, and building out new content into a content management system. If you re detail-oriented, organised, and comfortable working in a fast-paced, collaborative environment we d love to hear from you. Responsibilities Assist with running keyword research for our service categories, with an initial focus on the Australian market. Help plan the content for new articles for all key categories. Write and edit high quality, on-brand copy that aligns with the Bark tone of voice, ensuring clarity, engagement, and use of SEO best practices. Uploading new content to channels including bark.com and social media platforms. Monitoring and updating time-sensitive content across all categories on bark.com. Support your team and colleagues in the further development and implementation of SEO. Stay ahead of digital marketing trends, including AI tools, proactively researching and implementing enhancements to improve content strategy and customer engagement. Required Skills and Experience 2+ years of experience in digital marketing, content management, or other relevant experience. Strong copywriting skills with a keen eye for detail. Excellent organisational and project management skills, with the ability to handle multiple tasks and deadlines. Strong interpersonal skills to effectively liaise with internal teams and external partners. Ability to conceptualise and bring ideas to life, whether following a brief or through self-directed exploration. Flexibility and adaptability to meet the evolving needs of the business. Perks and Benefits Share options in a rapidly growing company whose founders have a proven track record and are Private Equity backed Office located in central Bangalore Personal annual L&D Budgets with 52,000 to spend on your development Enhanced Gympass membership for all employees with access to mental health courses and fitness classes Fully stocked kitchen and monthly lunches Regular wellness weeks with industry leading talks through to massages in the office Being at the forefront of an industry with new and exciting problems to solve Interview Process Screening Call with Talent Partner (30 mins) 1st Stage - Hiring Manager Stage (30 mins) 2nd Stage - Technical Task (60 mins) 3rd Stage - Values interview (30 mins) Diversity Statement At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about. Department Bengaluru Remote status Hybrid Marketing Bengaluru Hybrid Content Executive Loading application form Already working at Bark? Let s recruit together and find your next colleague.

About Bark Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other. Our cutting-edge technology ensures that you can always find the best professional for any job. With a talented team of over 200 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way. This is an exciting time to join our scaling business, we recently placed in the Sunday Times Best Places to Work 2024, and previously were 64th in the Sunday Times 100 fastest growing private tech companies in 2023. As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry. About the Role As Finance Manager at Bark, you will be at the heart of our financial operations, playing a key role in driving our success. You’ll bring strong technical finance skills, close attention to detail, and the ability to clearly communicate financial performance and technical issues. You will lead revenue accounting and analysis and support other month-end processes, including accruals and prepayments. This role also provides opportunities to support budget preparation and forecasting exercises and prepare various country VAT/GST returns. You will also have the opportunity to support the implementation of internal controls and financial policies, work with auditors, and help deliver development projects such as new system implementations. As our business goes from strength to strength, this opportunity will offer genuine potential to grow with an exciting scaling company and join our growing Bark India office. Responsibilities Leading on revenue accounting for month-end reporting and ongoing revenue analysis. Preparing detailed balance sheet reconciliations to ensure accuracy and completeness of the month-end. Support the Finance team in delivering other month-end results, including accruals, prepayments, and other accounts. Delivery of the month-end reporting pack and analysis of key movements and performance against budgets. Support the annual budget preparation and involvement in forecasting exercises throughout the year. Preparation of accurate VAT/GST returns across Bark’s various trading regions. Supporting the design and implementation of a robust internal control environment and financial policies and procedures. Working closely with auditors to ensure the smooth design and delivery of our annual audit processes. Ownership of development projects within the function, which are likely to include system implementations and process developments. Required Skills and Experience Fully qualified or part-qualified with an accountancy qualification Be able to demonstrate strong technical accounting knowledge Xero Software experience is desirable, but not essential Advanced Excel skills Strong attention to detail and organisational skills Ability to plan workload, take ownership and deliver against agreed deadlines Strong communication and interpersonal skills to work with a range of stakeholders across the organisation Naturally curious, with a drive for continuous improvement An interest in developing a career in finance and growing as a finance professional Experience working for a technology company or start-up is advantageous, but not required Perks and Benefits Flexible working policy with an office in Central Bangalore Mediclaim for Family, Personal Accident Policy and Term-life Policy Personal annual L&D Budgets to spend on your development Enhanced Gympass membership for all employees Fully stocked kitchen and monthly lunches Access to Oliva - a mental wellbeing platform Being at the forefront of an industry with new and exciting problems to solve Interview Process Screening Call with Talent Partner (30 mins) 1st Stage - Hiring Manager Stage (30/45/60 mins) 2nd Stage - Technical Task (60 mins) 3rd Stage - Values interview (30 mins) Diversity Statement At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.

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These cookies are necessary to make the site work properly, and are always set when you visit the site. These cookies collect information to help us understand how the site is being used. Decline all non-necessary cookies Lead finance at Bark, driving success in a scaling company! Own revenue, support operations, and grow with us in Bengaluru. About Bark Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UKs largest and fastest-growing services marketplace, were on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other. Our cutting-edge technology ensures that you can always find the best professional for any job. With a talented team of over 200 dedicated individuals, were committed to providing exceptional service and ensuring that our customers are satisfied every step of the way. This is an exciting time to join our scaling business, we recently placed in the Sunday Times Best Places to Work 2024, and previously were 64th in the Sunday Times 100 fastest growing private tech companies in 2023. As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. Youll have ownership, agility, responsibility and stimulation without any of the worry. About the Role As Finance Manager at Bark, you will be at the heart of our financial operations, playing a key role in driving our success. You ll bring strong technical finance skills, close attention to detail, and the ability to clearly communicate financial performance and technical issues. You will lead revenue accounting and analysis and support other month-end processes, including accruals and prepayments. This role also provides opportunities to support budget preparation and forecasting exercises and prepare various country VAT/GST returns. You will also have the opportunity to support the implementation of internal controls and financial policies, work with auditors, and help deliver development projects such as new system implementations. As our business goes from strength to strength, this opportunity will offer genuine potential to grow with an exciting scaling company and join our growing Bark India office. Responsibilities Leading on revenue accounting for month-end reporting and ongoing revenue analysis. Preparing detailed balance sheet reconciliations to ensure accuracy and completeness of the month-end. Support the Finance team in delivering other month-end results, including accruals, prepayments, and other accounts. Delivery of the month-end reporting pack and analysis of key movements and performance against budgets. Support the annual budget preparation and involvement in forecasting exercises throughout the year. Preparation of accurate VAT/GST returns across Bark s various trading regions. Supporting the design and implementation of a robust internal control environment and financial policies and procedures. Working closely with auditors to ensure the smooth design and delivery of our annual audit processes. Ownership of development projects within the function, which are likely to include system implementations and process developments. Required Skills and Experience Fully qualified or part-qualified with an accountancy qualification Be able to demonstrate strong technical accounting knowledge Xero Software experience is desirable, but not essential Advanced Excel skills Strong attention to detail and organisational skills Ability to plan workload, take ownership and deliver against agreed deadlines Strong communication and interpersonal skills to work with a range of stakeholders across the organisation Naturally curious, with a drive for continuous improvement An interest in developing a career in finance and growing as a finance professional Experience working for a technology company or start-up is advantageous, but not required Perks and Benefits Flexible working policy with an office in Central Bangalore Mediclaim for Family, Personal Accident Policy and Term-life Policy Personal annual L&D Budgets to spend on your development Enhanced Gympass membership for all employees Fully stocked kitchen and monthly lunches Access to Oliva - a mental wellbeing platform Being at the forefront of an industry with new and exciting problems to solve Interview Process Screening Call with Talent Partner (30 mins) 1st Stage - Hiring Manager Stage (30/45/60 mins) 2nd Stage - Technical Task (60 mins) 3rd Stage - Values interview (30 mins) Diversity Statement At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about. Let s recruit together and find your next colleague.

Financial Operations Manager Lead finance ops at Bark.com! Drive global efficiency, optimize processes, and grow with our innovative, fast-paced company. Shape our financial future! We usually respond within three days About Bark Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UKs largest and fastest-growing services marketplace, were on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other. Our cutting-edge technology ensures that you can always find the best professional for any job. With a talented team of over 250 dedicated individuals, were committed to providing exceptional service and ensuring that our customers are satisfied every step of the way. This is an exciting time to join our scaling business, we recently placed in the Sunday Times Best Places to Work 2024. As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start-up combined with the financial security and backing of a renowned private equity firm, EMK Capital. Youll have ownership, agility, responsibility and stimulation without any of the worry. About the role As the Financial Operations Manager at Bark.com you will be at the heart of our financial operations, leading and being responsible for the core Finance capabilities in the accounts payable, accounts receivable, expenses, bank, corporate credit cards and GTS/VAT areas globally. You ll bring a strong work ethic, meticulous attention to detail, lead a team and focus on driving efficiency and process improvements. This will be a varied and challenging role, so we are looking for someone who has experience of working in finance for a fast paced, growing business that is trading internationally. As our business goes from strength to strength this opportunity will offer genuine potential to grow with an exciting growth company and be part of a team that is continually developing. We are an innovative, disruptive business, still at a relatively early stage, but with the financial security of an established company and top tier private equity backers. Key Responsibilities Overseeing, managing and ensuring efficient running of all the financial operations (accounts payable, accounts receivable, expenses, bank and VAT) at Bark.com globally Optimising processes and systems, integrating new cutting-edge tools where appropriate and iteratively looking for improvements and efficiencies Act as a business partner, providing financial insights to influence strategic decision-making Treasury management, including optimising the net working capital position Leading, developing and building out the financial operations team and a direct report of one Leading on various financial operations projects Role Requirements Qualified (CA, CMA, CFA, ACCA) or part-qualified and working towards completion 3 or more years experience in finance & accounting (in an accounting firm or small business) Can assess and improve processes, implementing new tools where needed Excellent communication in both written and spoken English Proven ability to manage multiple complex projects and competing priorities Confidence in managing senior stakeholders Excels at organisation and project management to prioritise work Can work independently and motivate themselves Experience in Xero is a bonus not a must Perks and Benefits Flexible working policy with India office located in CBD Bangalore Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life Personal annual L&D Budgets with Rs.52000/- to spend on your development Enhanced Gympass membership for all employees with access to mental health courses and fitness classes Fully stocked snacks in pantry, Monthly team lunches, Quarterly All-site Socials Being at the forefront of an industry with new and exciting problems to solve Interview Process Screening Call with Talent Partner (30 mins) 1st Stage - Hiring Manager Stage (30 mins) 2nd Stage - Technical Task (60 mins) 3rd Stage - Values interview (45 mins) Diversity Statement At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about. Department Bengaluru Remote status Hybrid Finance & Legal Bengaluru Hybrid Financial Operations Manager Lead finance ops at Bark.com! Drive global efficiency, optimize processes, and grow with our innovative, fast-paced company. Shape our financial future! Loading application form Already working at Bark? Let s recruit together and find your next colleague.