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Customer Experience Advisor North America

Customer Experience Advisor North America

Bark

1 - 6 years

7 - 10 Lacs

bengaluru

Posted:10 hours ago| Platform:

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Skills Required

marketing management skills leadership skills presentation skills convincing power selling sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Experience Advisor to join our team in North America. The ideal candidate will have a strong background in customer experience and a passion for delivering exceptional service.

Roles and Responsibility

Develop and implement customer experience strategies to enhance overall customer satisfaction.

Collaborate with cross-functional teams to identify and resolve customer issues.

Analyze customer feedback and provide insights to improve product and services.

Create and maintain customer personas and segmentation plans.

Design and execute customer engagement campaigns to boost loyalty and retention.

Monitor and report on customer experience metrics to measure success.

Job Requirements

Proven experience in customer experience or a related field, preferably in IT Services & Consulting.

Strong understanding of customer experience principles and best practices.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and adapt to changing priorities.

Strong analytical and problem-solving skills with attention to detail.

Experience with customer relationship management software and data analysis tools.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Customer Experience Advisor North America