CRM Executive

Metravi Instruments Pvt Ltd.

2 - 3 years

0 Lacs

India

Posted:2 months ago| Platform: GlassDoor logo

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Skills Required

crm erp resolve flow data documentation payments management support

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a CRM Executive with 2–3 years of relevant experience to join our team. The ideal candidate should be capable of managing customer interactions across multiple channels and maintaining accurate records through our ERP system . Key Responsibilities: Manage a high volume of incoming and outgoing phone calls in a professional manner Respond to customer queries via email and WhatsApp in line with company procedures, guidelines, and policies Process and resolve customer queries efficiently, ensuring high levels of satisfaction Update and maintain sales flow data, documentation, and records through the ERP system Follow up with customers for quotations, payments, and other necessary updates Coordinate with internal teams and management to ensure timely and accurate resolutions Perform data entry and administrative tasks as needed Candidate Requirements: 2–3 years of experience in a CRM or customer support role Proficiency in handling CRM tools and ERP systems (preferred) Minimum Qualification: Graduate in any stream Candidate must be residing in Kolkata Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Experience: Customer relationship management: 2 years (Required) Language: Hindi (Required) Work Location: In person

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CRM Executive