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For Employers

CRM Executive

Metravi Instruments Pvt Ltd.

3 years

1 - 2 Lacs

salt lake kolkata west bengal

Posted:2 months ago| Platform: SimplyHired logo

Apply

Skills Required

microsoft excel customer service erp systems bachelor's degree data entry in-person

Work Mode

On-site

Job Type

Full Time

Job Description

Looking for a CRM Executive with 2–3 years of relevant experience to join our team. The ideal candidate should be capable of managing customer interactions across multiple channels and maintaining accurate records through our ERP system.

Key Responsibilities:

Manage a high volume of incoming and outgoing phone calls in a professional manner
Respond to customer queries via email and WhatsApp in line with company procedures, guidelines, and policies
Process and resolve customer queries efficiently, ensuring high levels of satisfaction
Update and maintain sales flow data, documentation, and records through the ERP system
Follow up with customers for quotations, payments, and other necessary updates
Coordinate with internal teams and management to ensure timely and accurate resolutions
Perform data entry and administrative tasks as needed

Candidate Requirements:

2–3 years of experience in a CRM or customer support role
Proficiency in handling CRM tools and ERP systems (preferred)
Minimum Qualification: Graduate in any stream
Candidate must be residing in Kolkata

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Provident Fund

Experience:

CRM: 2 years (Required)

Work Location: In person

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