Sales & Service Engineer

• Manage large amounts of incoming and outgoing phone calls
• Handle email queries and process them accordingly as per given procedures, guidelines and policies
• Handle customer communications on calls, email and whatsapp
• Work on the ERP for the sales flow for all updates and documents
• Follow up for quote and payments from customers, if required
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Coordinate with team and management to provide required resolutions to customers
• Understand customer needs and align product offerings with their requirements.
• Provide technical expertise and guidance to customers throughout the sales process.
• Conduct product demonstrations and deliver compelling presentations to showcase the value of our solutions.
• Collaborate with the sales team to identify and qualify sales opportunities.
• Develop and maintain strong customer relationships to increase customer satisfaction and loyalty.
• Contribute to sales strategies, pricing decisions and contract negotiations based on technical considerations.
• Understand our product/service’s technical features, functionalities and benefits.
• Address technical questions and concerns from customers and provide pre-sales support by answering technical inquiries.
• Liaise with the engineering or technical team to address technical concerns or requirements.
• Collaborate with internal teams to gather technical requirements and ensure the successful implementation of solutions and processing of orders.
• Provide sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service.
• Give active feedback and insights from the market to the product development and marketing team.
• Participate in sales meetings, trade shows and industry events to promote our products or services.
• Stay updated on industry trends, market dynamics and competitor offerings.
• Handle any operational jobs as and when required

Required Skills and Qualifications:

1.⁠ ⁠Bachelor’s degree or Diploma in science, preferably B.Tech in Electrical Engineering.

2.⁠ Minimum 3–5 years of relevant experience preferred in industries like Test & Measurement Industry, instrumentation, industrial servicing, etc.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person