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CRM Executive

1 - 3 years

0 Lacs

Gurgaon

Posted:1 day ago| Platform:

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Skills Required

crm communication logistics coordination service efficiency dispatch data reports software

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a detail-oriented and proactive CRM Executive to manage client communication and ensure high levels of customer satisfaction in our logistics operations. The ideal candidate will act as a bridge between clients and internal teams, ensuring seamless coordination and timely resolution of queries or issues. Key Responsibilities: Serve as the primary point of contact for logistics clients. Handle client queries, complaints, and service requests with efficiency and professionalism. Coordinate with internal teams (operations, dispatch, accounts) to ensure timely updates and issue resolution. Maintain and update customer data, records, and service logs in the CRM system. Monitor service levels and ensure adherence to agreed SLAs. Generate regular reports on customer feedback, issue trends, and service performance. Assist in process improvement by capturing customer pain points and suggesting actionable solutions. Requirements: Bachelor's degree in Business, Logistics, or a related field. 1–3 years of experience in a client-facing or CRM role (logistics industry preferred). Strong communication and interpersonal skills. Familiarity with CRM software and logistics operations. Ability to multitask, stay organized, and work under pressure. Customer-focused mindset with a solution-oriented approach. Job Type: Full-time Pay: ₹20,000.00 - ₹40,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person Expected Start Date: 16/06/2025

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