CRM Executive

1. CRM / Account Executive – Defence & Institutional

Job Title: CRM / Account Executive– Institutional Sales

Company: Anand Sports Industries

Location: Jalandhar - Pan‑India telecalling client handling

Employment Type: Full-time

About the role

Anand Sports Industries is a leading manufacturer of custom sportswear ,winter clothing , sports goods and defence uniforms. The CRM / Account Executive will own relationships with institutions, and key dealers, ensuring smooth order execution, repeat business, and high customer satisfaction.[indeed]

Key responsibilities

• Serve as the primary point of contact for assigned institutions, and key dealers across India.
• Coordinate end‑to‑end order lifecycle: enquiries, quotations, sampling status, production updates, and dispatch.
• Track customer issues and service tickets, ensuring timely resolution by coordinating with sales, production, dispatch, and accounts.
• Drive repeat orders by proactively following up with existing accounts and sharing new product options, designs, and schemes.
• Maintain accurate records in CRM/ERP: contacts, interactions, complaints, and order history.[workable]
• Support tender documentation and post‑order communication with institutional buyers.

Desired profile

• Graduation in any discipline; MBA/PGDM in Marketing/Operations preferred.
• 2–5 years of experience in B2B account management/CRM, preferably in textiles, garments, or manufacturing.
• Strong communication skills in English and Hindi; comfort with MS Office and CRM tools.[workable]
• High ownership mindset, follow‑through, and customer orientation.

Compensation & incentives

Incentives:

• Quarterly bonus linked to repeat order value and on‑time issue resolution.
• Performance pay for achieving renewal/upsell targets in assigned accounts.

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person