CRM

Name of Position

CRM (Male)

No of Positions Vacant

2

Company Name

Ekana Sportz City Pvt.Ltd.

Company Profile/ URL

www.ekana.com

Qualification *

MBA/Graduation

Required Skill Set (In case of IT requirements)

MS Office/Excel

Relevant Industry

Real Estate

Job Description / Responsibilities

CRM Management & team handling

Having worked on ERP Software, Maintain data of Demand/Reminder or any Other Letter, Update Project Data, Working and follow up of Dues / Interest, Sending the Recovery SMS, Preparing & presenting various weekly/monthly MIS reports pertaining to process/CRM, Monthly Reconciliation of availability of Stock with ERP and Actual, Follow up for Pending payments for Clearance, Prepare Report required by management. To Take Clearance from Audit, Confirm Construction status from Construction Dept., Possession Letters, Taking care Registry Process, Process of Transfer, Project Analysis Report, Monthly Strategy, Target Report, Customer Interaction.

Managing customer service operations for rendering & achieving quality services to the customers within the specified quality.

Handling day-to-day escalation to ensure the smooth flow of all the activities of open entries, etc.

Relationship management in real estate

Provide after-sales service and resolving customer's complaints.

Mapping client's requirements & providing them services pertaining to selection of right products.

Maintaining healthy & cordial relationships with the channel partner & customers for expanding business & resolving the

Queries & complaints for higher customer satisfaction.

Managing customers' mail and letters. Replies.

Desired profile of the candidate

A Post Graduate qualification in the field with 8 to 10 years of in-depth experience in Real Estate Back end.

CTC *

60K to 70K (Negotiable)

Experience*

8 to 10 years in relevant field

Location of Posting

Lucknow

Job Type: Full-time

Pay: ₹60,000.00 - ₹70,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Customer relationship management: 8 years (Preferred)

Work Location: In person