CRM Data Analyst

We are looking for a detail-oriented and analytical CRM Data Analyst to manage, interpret, and optimize customer data within our CRM system. The ideal candidate will transform raw data into meaningful insights to support marketing, sales, and customer engagement strategies.

Key Responsibilities

• Collect, clean, and maintain accurate customer data in the CRM system.
• Analyze customer interactions, behaviors, and trends to generate actionable insights.
• Build dashboards and reports to track KPIs, sales performance, and campaign effectiveness.
• Collaborate with sales, marketing, and customer service teams to improve CRM data usage.
• Identify data gaps, inconsistencies, and provide recommendations for improvement.
• Segment customer data for targeted marketing and personalized communication.
• Support CRM integration with other business tools and ensure smooth functionality.

Requirements

• Bachelor’s Degree in Data Analytics, Statistics, Computer Science, Business, or related field.
• Proven experience as a Data Analyst, CRM Analyst, or similar role.
• Strong knowledge of CRM platforms (Salesforce, HubSpot, Zoho, or similar).
• Proficiency in MS Excel, SQL, and data visualization tools (Power BI/Tableau).
• Strong analytical, problem-solving, and attention-to-detail skills.
• Good communication skills to present data findings clearly to non-technical teams.

Benefits

• Competitive salary with performance incentives.
• Paid time off and flexible working options.
• Professional development and growth opportunities.
• Collaborative and dynamic work environment.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Work from home

Work Location: In person