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CRM - Customer Relationship Officer - Aliens Group

1 - 6 years

7 - 14 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Description

About Company:

ALIENS GROUP

Founded in 2004 with the visionary zeal of transforming Hyderabads landscape, Aliens Group has achieved spectacular feat in real estate industry. Headquartered in Hyderabad, Aliens Group includes companies such as Aliens Infra Tech Pvt. Ltd., Aliens Developers, Aliens Smart City and Aliens Interiors. Having successfully executed multiple projects such as Sweet Home Venus, Fast Track, Aliens Blend, Aliens Valley, Aliens Elite etc., Aliens Group has lived up to its name and reputation and made a mark for itself by winning multiple accolades. Some of its flagship ongoing projects such as Aliens Space Station and Aliens Hub are one-of-its kind developments in Indian housing and living space.

About Role:

We at Aliens are looking for an enthusiastic and dynamic Customer Relationship Officer as part of our high performing CRM team with either no or a more than 1 year of experience in similar profile across industry. The incumbent will be responsible for handling all the concerns and issues of our existing customers in order to improve our organisations overall customer satisfaction levels.

S/he will be required to maintain constant interaction with customers, driving collections, post sales responsibilities and cross-selling. The incumbent would work in a high-paced team environment with multiple team members. S/he would be based out of Hyderabad and would report to the respective Team Leader.

Key Responsibilities:

  • Monitoring relationships with existing customers and providing an effective sales funnel.
  • Optimizing existing customer database to reach out to prospective customers in future.
  • Developing innovative and novel techniques of attracting and on boarding new sets of customers.
  • Ensuring timely collections from existing as well as new customers.
  • Executing low hanging collections.
  • Able to resolve the backend escalations of the customers.
  • Providing assistance in flat shifts, loan shifts to the customers.
  • Be the SPOC for all the registrations, procedural work and handovers to the specific customer and providing them with a warm on boarding experience.
  • Ensuring hassle free cancellations across board and products by assisting the customers in a time bound manner.
  • Expanding outreach to customers by successfully executing cross-selling initiatives- loyalty programs, up-selling, cross-selling etc.

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Aliens Group
Aliens Group

Real Estate

Hyderabad

200+ Employees

590 Jobs

    Key People

  • Srinivas Reddy

    Co-Founder & Managing Director
  • Ramesh Sunkara

    Co-Founder & Director

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