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CRM Business Analyst

CRM Business Analyst

Quadric IT

8 years

0 Lacs

Hyderabad Telangana India

Posted:1 week ago| Platform:

Apply

Skills Required

crm billing technology consulting sap compliance drive communication management analyze support testing training engagement marketing documentation certification agile

Work Mode

On-site

Job Type

Contractual

Job Description

Job Title: CRM Business Analyst (Viva CRM – Pharma Domain)

Experience:

8+ Years

Location:

India (Offshore)

Employment Type:

Full Time/Contract

Billing Rate:

Negotiable

About QuadricIT

At QuadricIT, we are committed to delivering top-tier technology and consulting solutions to enterprises across industries. We specialize in deploying scalable, efficient SAP solutions that help organizations streamline processes, meet compliance, and drive operational excellence.We are currently seeking a detail-oriented and proactive

CRM Business Analyst

with strong experience in Viva CRM and a deep understanding of the pharmaceutical industry. The ideal candidate will work offshore during UK business hours and bring over 8 years of relevant experience.

Job Summary

The CRM Business Analyst will be responsible for gathering and analyzing business requirements, configuring CRM systems, and supporting end-users in a pharmaceutical environment. Preference will be given to candidates with hands-on experience in Viva CRM and a solid understanding of pharma domain processes. This is a client-facing role requiring excellent communication skills, stakeholder management, and attention to detail.

Key Responsibilities

Gather, analyze, and document CRM-related business requirements.
Collaborate with cross-functional teams to ensure system configurations meet business needs.
Support and enhance Viva CRM implementations for pharma clients.
Act as the bridge between technical teams and business stakeholders.
Drive user acceptance testing (UAT), training, and go-live support.
Identify opportunities for process improvement and optimization.
Ensure system compliance with regulatory requirements relevant to the pharma industry.
Provide post-implementation support and troubleshooting.

Requirements

8+ years of experience as a CRM Business Analyst.
Must have experience working with Viva CRM.
Strong background in the pharmaceutical industry is essential.
Ability to work independently from offshore during UK hours.
Excellent stakeholder engagement and communication skills.
Strong understanding of CRM processes including sales, marketing, and customer service.
Experience with documentation tools, business process modeling, and testing.

Preferred Qualifications

Viva CRM certification or proven hands-on experience.
Previous experience supporting pharma CRM rollouts or upgrades.
Familiarity with compliance requirements in life sciences (e.g., GxP, 21 CFR Part 11).
Experience with Agile or hybrid delivery methodologies.

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CRM Business Analyst

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Job Title: CRM Business Analyst (Viva CRM – Pharma Domain)

Experience:

Location:

Employment Type:

Billing Rate:

About QuadricIT

CRM Business Analyst

Job Summary

Key Responsibilities

Requirements

Preferred Qualifications

More Jobs at Quadric IT