CRM : Assistant Manager

About Realtooth

Realtooth is a premier chain of advanced dental clinics known for delivering world-class dental care with compassion and technology. With a strong focus on patient experience and service excellence, we are expanding our leadership team and inviting high-caliber professionals to join us.

Role Overview

The Assistant Manager – CRM will lead the CRM operations across clinics, ensuring structured patient engagement, seamless coordination, and maximum patient satisfaction. This role requires strategic thinking, team leadership, and hands-on execution to drive patient retention, relationship management, and revenue growth through superior service standards.

Key Responsibilities

• Lead and manage the CRM team to ensure superior patient handling and support.
• Monitor the full patient journey — inquiry, consultation, treatment, and after-care.
• Review and explain treatment plans, financial estimates, and service benefits to patients when required.
• Implement and supervise effective follow-up and conversion processes to improve patient footfall and closures.
• Resolve escalated patient queries with maturity, empathy, and timely action.
• Track and analyze CRM data/reporting to identify trends and opportunities.
• Collaborate cross-functionally with Doctors, Front Office, Marketing, and Operations to ensure smooth service delivery.
• Develop and enhance SOPs for CRM to strengthen patient experience.
• Conduct regular training and performance review for CRM Executives.
• Drive monthly KPIs including patient conversion rate, retention, and satisfaction index.

Skills & Competencies

• Strong communication and interpersonal skills (English & Hindi).
• Team leadership with the ability to motivate and mentor CRM staff.
• High emotional intelligence, patience, and problem-solving capability.
• Strong sales & persuasion skills while maintaining a service-oriented approach.
• Proficiency in MS Office / CRM / Google Sheets and report preparation.
• Capability to multitask, prioritize, and work in a fast-paced, performance-driven environment.

Eligibility Criteria

• Qualification: Graduate / Postgraduate (Any stream)
• Experience: 3–7 years in CRM / Patient Relationship / Hospitality / Healthcare / Wellness industry
• Minimum 1–2 years of team-leading or supervisory experience preferred
• Location: Lucknow

What We Offer

• Competitive salary with lucrative incentives
• Fast-track growth and leadership opportunities
• Strong professional learning & development environment
• Opportunity to work with an established premium healthcare brand

Please share your CV here-
Contact HR: +91 8604902116 or

mail us at - hr.realtooth@gmail.com

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person