Experienced Technology consulting professional with practical experience in CRM implementation in a Bank or other Financial services organization
Strong understanding of CRM platforms and their integration with enterprise systems.
Experience with API management, data modelling, middleware, and cloud technologies.
Familiarity with banking compliance, customer data privacy, and digital transformation initiatives.
Oversee end-to-end program lifecycle Microsoft Dynamics / Zoho CRM / Salesforce experience is preferred
Domain ExpertiseCRM in Banking space
Understand the CRM solution, lifecycle and the functional journeys
Lead the technical discovery and assessment of current systems, data flows, and integration points.
Define the target CRM architecture, including data models, APIs, middleware, and security layers.Plan integration with core banking systems, digital channels, analytics platforms, and third-party services.
Collaborate with business, IT, compliance, and vendor teams to align CRM goals with enterprise strategy.
Translate business requirements into technical specifications and solution blueprints.
Define data exchange protocols, synchronization frequency, and error-handling mechanisms
Assess data quality, structure, and governance for CRM readiness.
Define data migration strategy, including cleansing, mapping, and transformation processes.
Ensure CRM architecture complies with banking regulations
Define access controls, encryption standards, and audit mechanisms.
Produce detailed technical documentation, architecture diagrams, and implementation roadmaps.

Job Types: Full-time, Contractual / Temporary
Contract length: 12 months

Pay: Up to ₹400,000.00 per month

Work Location: In person

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