Credentialing - Client Onboarding (Permanent Work-From-Home)

Responsibilities:

• Lead Client Onboarding:

  Oversee and manage the entire onboarding process for new clients, ensuring a seamless transition and successful implementation of our healthcare Credentialing services.

• Relationship Management:

  Establish and maintain strong client relationships, serving as the primary point of contact during onboarding and beyond, addressing any concerns or inquiries promptly.

• Requirements Gathering:

  Work closely with clients to understand their specific needs, workflows, and operational requirements, ensuring accurate configuration and customization of Credentialing solutions.

• Project Coordination:

  Collaborate with cross-functional teams, including sales, operations, and IT, to ensure the timely completion of onboarding tasks, milestones, and deliverables.

• Documentation & Training:

  Create and maintain comprehensive onboarding documentation, including SOPs and training materials, to facilitate smooth knowledge transfer and user adoption.

• Compliance Adherence:

  Ensure that all onboarding activities comply with relevant healthcare regulations, such as HIPAA, and other industry-specific standards.

• Issue Resolution:

  Identify and address any issues that arise during the onboarding process, working closely with internal teams and clients to provide timely resolutions and mitigate risks.

• Continuous Improvement:

  Identify and implement opportunities for process improvements within the client onboarding function, enhancing overall efficiency and client satisfaction.

• Performance Tracking:

  Monitor key performance indicators (KPIs) related to onboarding activities, providing regular reports to management that highlight successes, challenges, and areas for improvement.

• Industry Knowledge:

  Stay informed on industry trends, regulatory updates, and best practices in healthcare Credentialing to ensure that our onboarding process remains current and compliant.

• Team Leadership:

  Provide leadership, mentoring, and coaching to develop a well-trained, high-performing team that meets or exceeds performance standards.

Qualifications:

• At least 7 years of experience in Credentialing, with a minimum of 4 years in people management and 3 years in client onboarding or credentialing process management.
• Full-time qualification in Payer Credentialing from a recognized professional body.
• Strong technical knowledge of client onboarding and Credentialing processes.
• Proven expertise in project planning and management.
• Excellent project management, presentation, interpersonal, and leadership skills.
• Strong customer service and communication abilities.
• Ability to work under pressure while maintaining a high level of perseverance.
• A team player with strong conflict-resolution skills.

Mandatory Requirements:

• Has a fast dedicated laptop/PC I5+, 8GB Ram, Windows 10 (licensed and activated), MS Office 2013 + (working copy). (I3 only considered with SSD drive and 8GB ram) Lease option available for initial months till you get laptop/PC.
• Quiet home office with no distractions
• Have at least 3 years experience working from home successfully during EST hours
• Minimum dedicated fast internet 100MBPS (must be fiber or cable into your home)

If you're a seasoned professional with a passion for client success and a deep understanding of healthcare Credentialing, we encourage you to apply!