Corporate Technology Support Engineer

We are looking for outstanding candidates to join our Corporate Technology Support team. As a Support Engineer, you will focus heavily on day-to-day application support functions within the firm including Treasury, Middle Office, Operations, Finance, and Compliance. Your responsibilities will include ensuring production stability and providing world-class support to our users. Additionally, you will have the opportunity to work on various automation projects and gain exposure to our efforts to enhance our capabilities in the cloud, primarily AWS. You will collaborate closely with the development team to maintain a stable environment, ensure resilience, and deliver new features and functionality in a timely manner. You will quickly become a subject matter expert in the applications you own and support, understanding them from both a technical and business perspective. As a Support Engineer, your principal responsibilities will include working within a team of experienced technologists to support applications in functional areas such as Middle Office, Back Office, and Treasury. You will assist in operational tasks like day-to-day support, incident and problem management, and deployment of application releases. Additionally, you will participate in process improvement and automation initiatives, collaborating with development teams and supporting various DevOps tools like TeamCity, Jenkins, GitHub, Octopus, and Confluence. You will also be expected to effectively communicate with senior management during outages, drive outage calls, engage stakeholders, take ownership in drafting communication around outages, and prepare post-mortem reports. Qualifications/Skills Required: - Degree or Postgraduate holder in Computer Science/Engineering or related field with 3 to 8 years of experience. - Ability to support both Windows and Unix/Linux environments, with a strong comfort level in UNIX. - Mandatory cloud/AWS knowledge with a minimum of 2 years of expertise working with cloud technologies in a hands-on capacity. - Good to have experience in production support or Site Reliability Engineering (SRE). - Strong problem-solving and analytical skills. - Quick learner with the ability to pick up new concepts efficiently. - Excellent written and verbal communication skills. - Demonstrated commitment, ownership, self-starting attitude, and independent work ethic. - Excellent team player.,