Corporate Director - Operations and Brand Standards

Indian Hotels Company (IHCL)

14 - 16 years

30 - 35 Lacs

mumbai

Posted:7 hours ago| Platform:

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Skills Required

resource management switching project management network engineering supply chain team management ams networking training ospf marketing routing operations strategy development hub sop compliance cisco routers performance management ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

To support Bungalow Operations of ama Stays & Trails
Areas of Responsibility
Strategy Development and Planning
Assist in launch of new properties- Building trackers, SOPs, checklists and training to ensure a seamless launch and handover of new bungalows in consultation with GM Hub Hotel/GM ama Stays and Trails, Financials & Resource Management Reviews bungalow purchases and ensure adherence to budgets and brand standards Create the annual revenue and budget plan for AMA in their purview including marketing plan, capital expenditure plan and employee budget. Review financial performance - Revenue & EBIDTA of each bungalow and make course corrections wherever required. Review financial performance - DBR of each bungalow under their purview. Ensures need-based requisitions of guest supplies that are made as per occupancy forecast. Manages and allocates resources to optimize cost in line with targets and conducts periodic reviews. Develop local supply chains. Coordinate with the concerned Hub hotel General Managers with respect to staffing process, ensuring timely compliance to work processes like performance management, employee engagement and training and development.
Processes:
Review daily the arrival list for rates, guest preferences, experiences planned and arrival/departure experiences at the bungalows. Revise the SOPs based on customer and employee feedback at the Bungalow with the General Manager on a monthly basis. Monitors adherence to all policies and procedures. Adherence of SOPs and Standards at the bungalow - Training/Reveiwing guest & employee feedback and maintaining trackers for the brand on adherene of standards. Develop local supply chains. Coordinate with the concerned Hub hotel General Managers with respect to staffing process, ensuring timely compliance to work processes like performance management, employee engagement and training and development.
Customer
Experience management - Detail experiences for new bungalows along with GM - am . Review adherence to SOPs at existing bungalows.

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