What's this role about?
Here's How You'll Contribute
You'll do this by:
Core Skills
Desired Skills:
How We’d Like You To Lead
Advantage Zensar
We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.Zensar Is a Place Where You Are Free To Express Yourself In An Environment That Values Individuality, Nurtures Development And Is Mindful Of Wellbeing. We Put Our People And Customers At The Center Of Everything That We Do. Our Core Values Include
- Putting people first
- Client-centricity
- Collaboration
Grow. Own. Achieve. Learn. with Zensar
Responsibilities
- 24x7 support.
- Support day-to-day network activities, including:
- Real time Monitoring operations of all backbone links, WAN/LAN network devices, security devices.
- Dedicated Network Surveillance using Client monitoring tools to ensure network performance goals are met.
- Maintain consistent IOS release on network devices.
- Ensuring continuous operation of servers and services.
- Support for Converged Networks Troubleshooting of all network and system related problems.
- Update Smart Net information for Cisco network devices.
- Respond to incoming tickets, troubleshoot, and escalate, if necessary.
- Work with Cisco TAC as and when required.
- Analyze and resolve network hardware and software connectivity issues.
- Maintain an accurate inventory of all network equipment, circuits, IP addresses.
- Maintain accurate network diagrams and associated documentation.
- Develop a triage and problem-resolution process.
- Standard Report Generation
- Interfacing with other teams to scope & get required inputs for troubleshooting.
- Maintain SLA monitoring and compliance reporting.
- Escalating issues to next level as per define procedures.
- Adherence and compliance to the defined processes and tasks assigned.
- End user interaction for network issues
- CCNA certified candidate is preferred.
- Hands on experience on Cisco ISE, Palo Alto, Global Protect VPN, Netbox, thousand-eyes monitoring tool, Zenoss Monitoring tool would be an added advantage.
- Hands on experience on Cisco routers/ Switches, Nexus, Cisco WLC’s
- Should have command on verbal and written English language,
- Collaboration, communication, and interpersonal skills.
- Documenting processes and maintaining knowledge base article in the ticketing system.
Qualifications
- 24x7 support.
- Support day-to-day network activities, including:
- Real time Monitoring operations of all backbone links, WAN/LAN network devices, security devices.
- Dedicated Network Surveillance using Client monitoring tools to ensure network performance goals are met.
- Maintain consistent IOS release on network devices.
- Ensuring continuous operation of servers and services.
- Support for Converged Networks Troubleshooting of all network and system related problems.
- Update Smart Net information for Cisco network devices.
- Respond to incoming tickets, troubleshoot, and escalate, if necessary.
- Work with Cisco TAC as and when required.
- Analyze and resolve network hardware and software connectivity issues.
- Maintain an accurate inventory of all network equipment, circuits, IP addresses.
- Maintain accurate network diagrams and associated documentation.
- Develop a triage and problem-resolution process.
- Standard Report Generation
- Interfacing with other teams to scope & get required inputs for troubleshooting.
- Maintain SLA monitoring and compliance reporting.
- Escalating issues to next level as per define procedures.
- Adherence and compliance to the defined processes and tasks assigned.
- End user interaction for network issues
- CCNA certified candidate is preferred.
- Hands on experience on Cisco ISE, Palo Alto, Global Protect VPN, Netbox, thousand-eyes monitoring tool, Zenoss Monitoring tool would be an added advantage.
- Hands on experience on Cisco routers/ Switches, Nexus, Cisco WLC’s
- Should have command on verbal and written English language,
- Collaboration, communication, and interpersonal skills.
- Documenting processes and maintaining knowledge base article in the ticketing system.
About Us
At Zensar, we’re
“experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose:
Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is
ONE with Client - a set of four core values that reflect who we are and how we work:
One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
