COO | Head of operations

Job Description

Title Head of Operations

Department Operations

Location Mumbai, India

18+ years of experience along with setting up the HQ branch / operations across to oversee deposit and remittance, trade finance, treasury settlement, and credit administration, corporate banking.

Position Summary

This is a leadership role responsible for overseeing all operational aspects of the

bank's branch in India and ensuring efficient and effective operations. This role

requires a seasoned banking professional with a deep understanding of the Indian

financial market, regulatory landscape, and operational best practices. This role

reports to the General Manager and works closely with other senior leaders to

drive operational excellence, enhance customer experience, and achieve

sustainable growth in accordance with the bank's global standards and local

regulations.

Major Responsibilities

Operations Management

• Oversee the day-to-day operations of the bank's branches in India, such as

account opening, account transfer and remittance, trade finance, treasury

settlement, credit administration, etc., and ensure smooth and efficient

delivery of banking services to customers

• Implement and maintain robust operational policies, procedures, and

controls, and identify and implement process improvements to enhance

productivity

• Collaborate with the lending teams in developing and implementing the

bank's strategic plan for the Indian market and translate the strategic vision

into actionable operational plans and initiatives and drive operational

efficiency and effectiveness

• Understand and navigate the specific regulatory requirements and reporting

obligations for foreign banks operating in India

• Identify, assess, and mitigate operational risks, ensuring compliance with

the Bank’s risk management framework

• Perform periodical account reviews and necessary approaches to align with

the Bank’s AML and KYC policies

Technology & Infrastructure

• Collaborate with the IT team, overseeing the bank's technology

infrastructure and ensure it supports the operational needs of the business

• Evaluate and implement new technologies to improve operational

efficiency and customer service by collaborating with the IT team and the 20251017 IT Division at Head Office

Team Leadership & Development

• Provide coaching, mentoring, and development opportunities to team

members

• Foster a culture of collaboration, innovation, and continuous improvement

Stakeholder Management

• Build and maintain strong relationships with key stakeholders, including

regulators, customers, and business partners

• Manage relationships with the Head Office and ensure alignment with

global policies and procedures

Manage and perform other projects and tasks as assigned by management

Qualifications

• Minimum 5 years of experience as an operations supervisor in Indian foriegn

banking. Experience working at a foreign bank in India, such as a Korean / Japenese / Taiwan / Chinese bank, is highly desirable.

• Deep understanding of Indian banking applicable to a foreign bank.

• Proficient in international trade standards and practices (e.g., UCP).

Holding a certification in Trade finance (e.g., CDCS, CSDG) is a plus.

• Deep understanding of account opening, KYC, remittance, treasury

settlement, bilateral, and syndication loan administration.

• Profound comprehension of interbank payments, including local clearing

payments such as NEFT, TTGS, etc., and international remittances such as

SWIFT, etc..

• Bilingual proficiency in English and Mandarin (oral and/or written) is a

plus; able to prepare clear, professional reports and correspondence for

Head Office and Indian stakeholders.

• Exceptional organizational and time management skills; able to prioritize

effectively under pressure to meet business and regulatory deadlines.

• Able to work in a fast-paced, challenging environment, being proactive and

able to solve problems on time, and have strong customer service skills.

Other Requirement

• Knowledge exchange training sessions lasting 3 to 6 months might be

required at the Head Office in Taiwan after onboarding.