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Convoso Platform Expert

0 years

0 Lacs

India

Posted:21 hours ago| Platform: Linkedin logo

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Skills Required

empathy automate power ai automation support compliance api troubleshooting routing plugins collaboration documentation training staffing resolve data storage recording retrieval ftp sharepoint voip logic development integration communication healthcare licensing management outreach auto connect

Work Mode

Remote

Job Type

Part Time

Job Description

Job Title: Convoso Administrator Expert

Location:

Hourly Rate


💡 About Empathy Technologies


At Empathy Technologies, we’re more than a tech company — we’re builders of intelligent systems that help modern businesses automate, scale, and thrive. Our focus lies in Microsoft 365, Power Platform, AI/LLM automation, and creating truly useful digital experiences for teams.


Job Summary


Convoso Expert


Key Responsibilities


  • Configure and manage Convoso campaigns, queues, and user roles (agents, managers, vendors).
  • Create and manage DIDs for lead vendors and ensure proper routing and state-level compliance.
  • Develop and maintain API plugins for lead vendor integrations.
  • Troubleshoot login, call quality, and routing issues in collaboration with Convoso support.
  • Maintain SOP documentation and training materials for internal teams.
  • Coordinate with staffing and contracting teams to onboard new agents and ensure proper access control.
  • Monitor system performance and proactively resolve issues related to call drops, dead air, or misrouted calls.
  • Collaborate with IT and compliance teams to support data storage, call recording retrieval, and FTP/SharePoint integrations.


Required Skills and Qualifications


  • Proven experience administering Convoso or similar contact center platforms.
  • Strong understanding of VoIP systems, call routing logic, and lead management.
  • Familiarity with API development and integration workflows.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication skills to coordinate with cross-functional teams and external vendors.
  • Experience with documentation and SOP creation is a plus.


Preferred Qualifications


  • Prior experience in a healthcare or insurance sales environment.
  • Knowledge of state licensing and compliance requirements for outbound calling.
  • Familiarity with Microsoft SharePoint, Blob Storage, or other cloud-based storage solutions.

What is Convoso?


contact center software


  • Intelligent call routing and queue management
  • Advanced lead management and reporting
  • Omnichannel outreach: voice, SMS, and email
  • High-speed auto dialer with predictive capabilities
  • API integrations to connect with CRMs and lead vendors


📺 Learn more about how Convoso works: Convoso Overview Video


📬 How to Apply

Drop us a note with your CV, a short note about your Convoso experience.


💌 careers@empathytechnologies.in

🌐 www.empathytechnologies.com


Empathy Technologies

– Because great tech only works when it works flawlessly.

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