Conversational Designer

Job Title: Conversational Designer

Location:

Job Type:

Experience Level:

About the Role

Conversational Designer

You'll work closely with product managers, developers, business stakeholders, and subject matter experts to create engaging, on-brand dialogue flows that help users accomplish their goals with ease.

clients based in the UK and USA

continuous fine-tuning of bot experiences

Responsibilities

• Design end-to-end conversation flows, use cases, and intents for chatbots and voice assistants
• Write and optimize prompts, responses, fallbacks, and disambiguation paths with natural, empathetic, and context-aware language
• Collaborate with NLP teams to ensure accurate training data and utterance coverage
• Partner with business stakeholders, subject matter experts and product teams to map customer journeys and identify automation opportunities
• Use tools like Dialogflow, Voiceflow, Rasa, or LivePerson or similar to build and test conversational experiences
• Maintain tone, personality, and consistency of the virtual assistant across use cases and channel
• Create conversation design documentation including flows, sample dialogues, and design rationale
• Communicate design concepts and rationale clearly to both technical and non-technical stakeholders, including clients

Experience

• 2+ years of experience in conversational design or journey design for AI-powered bots
• Strong understanding of conversation design principles, user intent modeling, and dialogue structuring
• Experience with NLP platforms like LivePerson, Yellow.AI, Kore.AI, Dialogflow, IBM Watson, Amazon Lex, or similar
• Familiarity with chatbot metrics and optimization techniques (e.g., drop-off rates, containment, NLU confidence)
• Excellent communication skills and the ability to simplify complex workflows
• Strong empathy and ability to write natural, friendly, and brand-aligned copy
• Nice to have: experience designing for voice assistants (e.g., Alexa, Google Assistant)
• Nice to have: Background in linguistics, cognitive science, UX design, or similar

Those who are interested please reach out to Barkha Verma at BV00792989@TechMahindra.com or apply on this Job post.