Conversational Designer

**Job Description** As a highly skilled Conversation Designer at Miratech, your main responsibility will be to craft engaging and effective conversational experiences for voice assistants. You should have a deep understanding of Natural Language Understanding (NLU) concepts, experience working with the Google Platform, and strong designer skills. Your collaborative efforts with Solution Architects, business stakeholders, and developers will ensure seamless conversational interactions that align with the organization's business goals. **Key Responsibilities:** - Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. - Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. - Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. - Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. - Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. - Develop and maintain conversation design documentation, style guides, and bot persona guidelines. - Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance. **Qualifications:** - 3+ years of experience designing conversational experiences for voice-based bots. - Experience working with conversational AI platforms, especially Google Dialogflow. - Strong writing skills, with an ability to write natural, human-centric dialogue. - Familiarity with call center operations, IVR/Voice bot logic, and telephony systems (e.g., Twilio, Genesys, Avaya). - Proven ability to create engaging and intuitive conversational user experiences using Visio, draw.io, or any other suitable tools. - Solid understanding of business use cases and the value conversational AI brings to organizations. - Basic understanding of NLP concepts, including intents, entities, and training data. - Experience conducting UX research or usability testing for voice interfaces is a plus. - Comfortable working in Agile/Scrum environments, managing multiple projects, and communicating with technical and non-technical stakeholders. **Nice to have:** - Knowledge of SSML, speech tuning, and TTS/ASR best practices. - Basic knowledge of any programming language such as C++, C#, Node.js, or JavaScript. - Portfolio showcasing conversational projects, IVR flows, or bot design samples. In addition to the above, Miratech offers a Culture of Relentless Performance, a Work From Anywhere Culture, Growth Mindset, Global Impact, Welcoming Multicultural Environment, and Social Sustainability Values.,