Conversational Designer (Google Dialogflow) Miratech

3.0 - 7.0 years

0 Lacs

roorkee, uttarakhand

On-site

Role Overview: You will be responsible for designing engaging and effective conversational experiences for voice assistants. Working closely with Solution Architects, business stakeholders, and developers, you will ensure seamless conversational interactions that align with business goals. Key Responsibilities: - Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. - Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. - Write natural-sounding, on-brand prompts and responses tailored to voice...

Posted 3 days ago

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Email and Chat - semi voice HAWK TECHNOLOGIES PVT LTD

0.0 - 4.0 years

0 Lacs

chennai, all india

On-site

Role Overview: As an Email and Chat - semi voice representative, your main responsibility will be handling customer inquiries and requests through email and live chat channels. You will primarily use written communication, but may also be required to handle some voice calls for escalated issues or specific tasks. Your focus will be on providing top-notch support and assistance to customers through various communication channels. Key Responsibilities: - Respond to customer inquiries, resolve issues, and provide information through email and chat support. - Handle customer interactions over the phone, especially for more complex issues or as required. - Maintain detailed records of customer in...

Posted 3 weeks ago

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Conversational Designer Miratech

3.0 - 7.0 years

0 Lacs

roorkee, uttarakhand

On-site

**Job Description** As a highly skilled Conversation Designer at Miratech, your main responsibility will be to craft engaging and effective conversational experiences for voice assistants. You should have a deep understanding of Natural Language Understanding (NLU) concepts, experience working with the Google Platform, and strong designer skills. Your collaborative efforts with Solution Architects, business stakeholders, and developers will ensure seamless conversational interactions that align with the organization's business goals. **Key Responsibilities:** - Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and ...

Posted 2 months ago

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Email and Chat - semi voice HAWK TECHNOLOGIES PVT LTD

0.0 - 4.0 years

0 Lacs

chennai, tamil nadu

On-site

As an Email and Chat - semi voice representative, your role involves handling customer inquiries and requests through email and chat channels, with occasional interaction over the phone. This blended approach requires utilizing both written and verbal communication methods effectively. Your primary responsibilities will include responding to customer inquiries and requests through email and live chat interfaces. While most of your communication will be written, you may also be required to handle voice calls for escalated issues or specific tasks. In this customer service role, your focus will be on providing support and assistance to customers. Your key duties will involve responding to cust...

Posted 3 months ago

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