Content Designer

Key Responsibilities -

1.

• Develop clear, concise, and user-friendly content tailored for driver partners (EV fleet drivers & field staff).
• Create communication materials such as SOP guides, onboarding manuals, FAQs, training modules, and process flow documents.
• Translate complex operational information into easy-to-understand formats.
• Design engaging digital content for mobile apps, dashboards, driver communication channels, and internal platforms.

2. Driver Engagement Communication

• Build communication templates for daily engagementalerts, updates, policies, guidelines, and training content.
• Develop content for driver awareness campaigns, performance updates, safety programs, and incentive communication.
• Ensure messaging is simple, relevant, and culturally aligned with the driver ecosystem.

3. Process Documentation

• Document end-to-end processes for DE workflows, including onboarding, deployment, training, attendance, and compliance.
• Create visual process maps, SOPs, checklists, and quick-reference guides.
• Maintain a centralized repository of all DE process documents with version control.

4. Cross-Functional Collaboration

• Work closely with Product, Operations, HR, Training, and Communications teams to collect input and validate content.
• Partner with designers to create visually appealing layouts for digital communication.
• Support product teams by providing UX writing and content for app notifications, screen text, and driver interfaces.

5. Digital

• Ensure uniform content tone, style, and guidelines across all driver touchpoints (WhatsApp, App, SMS, physical copies, email).
• Maintain content libraries and ensure updated versions are accessible to stakeholders.
• Conduct audits to check content clarity, accuracy, and usability.

6. Continuous Improvement

• Analyze feedback from driver partners to refine content and communication workflows.
• Recommend improvements in communication channels and DE processes.
• Contribute to building a stronger, more effective driver engagement ecosystem.

Qualifications

• Bachelor’s degree in Communication, Journalism, English, Mass Media, or related field.
• 2–6 years of experience in content design, technical writing, UX writing, or communication design.
• Experience in logistics, mobility, ride-hailing, or blue-collar workforce communication is an added advantage.
• Strong command of written English (ability to produce content in Hindi/Marathi/vernacular languages preferred).

Required Skills

• Excellent writing, editing, and storytelling skills.
• Ability to simplify complex processes for non-technical audiences.
• Experience with content structuring tools (Google Docs, MS Office, Notion, FIGMA preferred).
• Basic understanding of UX writing and digital content design.
• Strong research and interviewing skills.
• Good visualization skills to create workflows and structured documents.

Interested candidates can share their resume on snehal.mule@magentamobility.com