Content Designer

Content Creation & Design

• Develop clear, concise, and user-friendly content tailored for driver partners (EV fleet drivers & field staff).
• Create communication materials such as SOP guides, onboarding manuals, FAQs, training modules, and process flow documents.
• Translate complex operational information into easy-to-understand formats.
• Design engaging digital content for mobile apps, dashboards, driver communication channels, and internal platforms.

2. Driver Engagement Communication

• Build communication templates for daily engagement—alerts, updates, policies, guidelines, and training content.
• Develop content for driver awareness campaigns, performance updates, safety programs, and incentive communication.
• Ensure messaging is simple, relevant, and culturally aligned with the driver ecosystem.

3. Process Documentation

• Document end-to-end processes for DE workflows, including onboarding, deployment, training, attendance, and compliance.
• Create visual process maps, SOPs, checklists, and quick-reference guides.
• Maintain a centralized repository of all DE process documents with version control.

4. Cross-Functional Collaboration

• Work closely with Product, Operations, HR, Training, and Communications teams to collect input and validate content.
• Partner with designers to create visually appealing layouts for digital communication.
• Support product teams by providing UX writing and content for app notifications, screen text, and driver interfaces.

5. Digital Content Consistency

• Ensure uniform content tone, style, and guidelines across all driver touchpoints (WhatsApp, App, SMS, physical copies, email).
• Maintain content libraries and ensure updated versions are accessible to stakeholders.
• Conduct audits to check content clarity, accuracy, and usability.

6. Continuous Improvement

• Analyze feedback from driver partners to refine content and communication workflows.
• Recommend improvements in communication channels and DE processes.
• Contribute to building a stronger, more effective driver engagement ecosystem.

Job Type: Full-time

Pay: ₹500,000.00 - ₹800,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person