Community Service Executive

The position involves working closely with the Community Manager (CM) and/or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. You will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, you will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines. Your key responsibilities will include profit center management, where you will regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability. You will also monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency, and maintain high client retention rates by proactively managing contract renewals. In terms of community building and event management, you will strengthen the community by executing business-specific events as per pre-defined timelines and foster connections and collaboration within the client community to enhance engagement and retention. You will be expected to achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support and ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions. Vendor management will be another aspect of your role, where you will regularly evaluate and manage vendor performance to ensure timely and quality delivery. Facilities management tasks will include ensuring the center is well-maintained and operationally ready on a daily basis, overseeing the timely closure of repair and maintenance tasks to avoid disruptions, ensuring all compliance and safety protocols are followed rigorously, and working closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices. You will also be expected to actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment.,