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2.0 - 6.0 years
0 Lacs
karnataka
On-site
The position involves working closely with the Community Manager (CM) and/or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. You will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, you will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines. Your key responsibilities will include profit center management, where you will regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability. You will also monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency, and maintain high client retention rates by proactively managing contract renewals. In terms of community building and event management, you will strengthen the community by executing business-specific events as per pre-defined timelines and foster connections and collaboration within the client community to enhance engagement and retention. You will be expected to achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support and ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions. Vendor management will be another aspect of your role, where you will regularly evaluate and manage vendor performance to ensure timely and quality delivery. Facilities management tasks will include ensuring the center is well-maintained and operationally ready on a daily basis, overseeing the timely closure of repair and maintenance tasks to avoid disruptions, ensuring all compliance and safety protocols are followed rigorously, and working closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices. You will also be expected to actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment.,
Posted 6 days ago
3.0 - 7.0 years
0 Lacs
hyderabad, telangana
On-site
Wipro Limited is a leading technology services and consulting company that is dedicated to creating innovative solutions to meet the complex digital transformation needs of clients. With a comprehensive portfolio of capabilities in consulting, design, engineering, and operations, Wipro assists clients in achieving their most ambitious goals and developing sustainable businesses for the future. The company has a global presence, with over 230,000 employees and business partners in 65 countries, committed to supporting customers, colleagues, and communities in an ever-evolving world. As a part of the testing team at Wipro, you will be responsible for understanding the test requirements and designing test cases for products. Your role will involve ensuring error-free testing solutions, minimizing process exceptions, achieving 100% SLA compliance, and conducting a specific number of automations using VB and macros. Additionally, you will be tasked with executing test cases efficiently and reporting on the results. Key performance parameters include testing efficiency and quality, on-time delivery, troubleshooting queries within the defined TAT, and maintaining a high CSAT score. Wipro is undergoing a transformation to build a modern organization that is at the forefront of digital innovation. The company is seeking individuals who are inspired by reinvention and are eager to evolve their skills and careers. Joining Wipro means becoming a part of a business that is constantly adapting to change and empowering its employees to drive their own reinvention. If you are looking to realize your ambitions in a purpose-driven environment, Wipro welcomes your application. People with disabilities are encouraged to apply as well. Visit www.wipro.com for more information.,
Posted 2 weeks ago
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