Commercial Director (CPaaS)

Role Overview: As the Head of Commercial / Commercial Director at 22North, you will be responsible for driving all revenue-generating activities. Your role will involve defining and executing commercial strategy across aviation, BFSI, and enterprise communication verticals. You will lead enterprise negotiations, pricing models, and contract management while building and managing relationships with C-level executives and developing partnerships with various stakeholders. Your work will also involve monitoring market trends and competitor activity to ensure profitable revenue growth while maintaining client satisfaction. Key Responsibilities: - Define and execute commercial strategy across aviation, BFSI, and enterprise communication verticals. - Own the sales pipeline from prospecting to deal closure and renewals. - Lead enterprise negotiations, pricing models, and contract management. - Build and manage relationships with C-level executives at airlines, airports, BFSI institutions, and channel partners. - Develop partnerships with telcos, system integrators, and technology providers to expand reach. - Work closely with Product, Tech, and Marketing teams to align commercial goals with delivery. - Monitor market trends and competitor activity to sharpen positioning. - Ensure profitable revenue growth while maintaining delivery feasibility and client satisfaction. Qualifications Required: - 10-15 years of experience in enterprise sales/commercial leadership, ideally in aviation, travel tech, CPaaS/CCaaS, or BFSI solutions. - Proven track record of closing multi-million-dollar enterprise deals and scaling revenue. - Strong network of decision-makers in airlines, airports, or BFSI sectors. - Excellent negotiation, contracting, and commercial strategy skills. - Comfort with global markets (India, GCC, SEA, Europe) and willingness to travel. - Entrepreneurial mindset with the ability to work in a high-growth, agile environment. - Leadership experience in building and mentoring high-performing commercial teams. Additional Company Details: At 22North, you will be at the frontline of transforming global passenger experiences. You will work with cutting-edge communication tech, partner with some of the world's largest airlines and banks, and play a defining role in the international growth journey of the company.,