32 Ccaas Jobs

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role We are seeking a skilled and customer-focused Sprinklr Platform Consultant to join our team. The ideal candidate will have hands-on experience in configuring and optimizing the Sprinklr platform to drive positive business outcomes for enterprise clients. This role involves working directly with customers to implement and enhance Sprinklr's CCaaS Omnichannel, social media, and Contact Center Intelligence & Automation capabilities. In this role you will play a key role in: Configure and customize the Sprinklr platform to meet client-specific business needs and use cases. Collaborate directly with customers to ensure full utilization of Sprinklr's CCaaS Omnichannel, Social Media, and Contact Center Intelligence & Automation features. Proactively identify opportunities for platform optimization and deliver in-platform solutions to maximize value realization. Document and communicate best practices, configuration guides, and solution designs. Provide ongoing support and consultation as part of managed services or professional services engagements. Work cross-functionally with internal teams including product, engineering, and customer success to ensure seamless delivery. YOUR PROFILE Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform. Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel, Social Media and Contact Center Intelligence & Automation Platform Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform. 3 - 5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry 3 - 5 years Experience in Enterprise Software consulting and/or technical configuration. Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform. Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel, Social Media and Contact Center Intelligence & Automation Platform Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform. 3 - 5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry 3 - 5 years Experience in Enterprise Software consulting and/or technical configuration. WHAT YOU'LL LOVE ABOUT WORKING HERE You can shape your with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. You will have the on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications. We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can . Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal , yoga challenges, or marathons. At Capgemini, you can work on in tech and engineering with industry leaders or create to overcome societal and environmental challenges. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Tata Communications is a leading global digital infrastructure provider, enabling enterprises to thrive in a hyperconnected world. As a trusted partner in digital transformation, the company delivers solutions in network, cloud, security, mobility, IoT, and collaboration to businesses worldwide. Global Reach: Serving over 7,000 customers globally, including 300 of the Fortune 500 companies. Network Leadership: Our global network carries 24% of the worlds internet routes, with over 7,600 petabytes of internet traffic traveling across it each month. Industry Recognition: Named a Leader for the tenth consecutive year in the 2023 Gartner Magic Quadrant for Network Services (Global). Great Place to Work: Certified as a Great Place to Work in America, Canada, Greater China, India, UK, Hong Kong & Singapore. Infrastructure: We own 710,000 km of subsea fiber (over 17 times around the equator) and 210,000 km of terrestrial fiber. Voice Traffic Leadership: Carry 53 billion minutes of wholesale voice traffic annually. Official F1 Connectivity Provider: Powering millions of users on Formula1.com and delivering cutting-edge connectivity for the F1 experience. Join our dynamic team and help drive growth in key enterprise accounts. You'll be instrumental in strengthening client relationships and engaging with the latest emerging market technologies. About the Role: In this role, you will be responsible for deepening customer relationships within the Contact Center (CCaaS) and Unified Communication & Collaboration (UCC) domain. Your primary objective is to identify and develop new growth opportunities by becoming a trusted advisor who understands and helps solve our clients' most critical business challenges. This is a tactical position that directly contributes to our operating plans and has a significant impact on our mid-term business results. Role and Responsibilities: Develop and execute the growth and go-to-market (GTM) strategy for the assigned product portfolio in your region. You will identify high-potential customers and build long-term alliances to drive revenue growth. Analyze client requirements to determine the best solution and create compelling business propositions. Lead technical discussions with clients alongside the technical architect team. Provide strategic insights to internal stakeholders (Solutions, SME, and Product teams) to enhance proposals. Drive pipeline growth and deliver on revenue targets through proactive business development. Lead client negotiations, manage deal progression , and ensure a seamless closure by aligning cross-functional teams (BD, Bid Management, Solutions, Legal, and Commercial). Identify internal bottlenecks within the product and solutions teams. You will facilitate regular bid calls between the Sales, Legal, Commercial, Solutions, and Product teams to accelerate key opportunities and drive faster closures. Qualification and Experience: 10-15 years of experience selling Contact Center (CCaaS) and Unified Communication & Collaboration (UCC) solutions to enterprise clients. Proven background in account management within the telecom, hardware, software, applications, or cloud services sectors. Ability to combine strong business acumen with deep technology knowledge to align customer challenges with effective solutions. A solid understanding of enterprise networking trends and the competitive landscape of our industry. Excellent communication and collaboration skills , including relationship building, negotiation, and presentations. Why Join Us: Impact at Scale: Be part of a growing organization where your leadership will directly influence the development of our regional sales strategies and organization development. Regional Exposure : Work in a dynamic, fast-paced environment covering multiple countries, giving you broad exposure and professional growth opportunities. Collaborative Culture : Join a supportive, diverse, and inclusive workplace where collaboration and innovation are encouraged. Career Development : We are committed to your learning and growth, offering opportunities to lead high-impact projects and initiatives. Perks and benefits: We offer a competitive salary and a comprehensive benefits package that includes: Family healthcare Uncapped Incentives Flexible benefits program Mobile allowance & Business Travel Reimbursement Paid time off (including annual leave, medical leave, and other forms of leave) We are an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We celebrate differences and ensure that all qualified applicants receive fair consideration for employment, regardless of race, colour, religion, gender, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity drives innovation, and we are dedicated to creating a workplace where everyone feels valued, respected, and empowered to contribute their best.

Technical Lead Experience: 8–10 Years Duration: 6 Months Location: Pune Node.js Nest.js React.js TypeScript Redis & Event-Driven Architectures PostgreSQL Docker & Kubernetes Hands-on with CRM Platform CCaaS / VoIP Solutions

About us Exotel is a leading full-stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations daily for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, Exotel&aposs omnichannel contact centre, communication API suite, and conversational AI platform help some of the fastest-growing businesses in emerging countries manage customer engagement. They have a $50 million ARR and a $100 million Series D funding round. Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category. About the Role We are looking for a high-performing Solution Consultant to lead solution design and consultative engagements for our enterprise customers. This role sits at the intersection of sales, product, and delivery, and is ideal for someone who thrives in fast-paced, cross-functional environments and has a strong grounding in customer engagement technologies. Youll be responsible for crafting tailored solutions that blend AI, CPaaS, and CCaaS capabilities, shaping strategic proposals, and influencing business outcomes for customers across industries such as BFSI, Retail, Marketplaces etc. Experience:4-8 Years Travel Required: Yes Baseline Expectations As a Solution Consultant, you are expected to lead and deepen the responsibilities outlined below, including: Customer requirement gathering and problem-framing Solution blueprinting and proposal creation (scope, architecture, BoM, assumptions) RFP/RFI/RFQ response creation. Product demonstrations and presentations Collaboration with Sales, Product, and Engineering teams Knowledge asset contribution (templates, documentation) Key Responsibilities Advanced Solutioning & Consultative Engagement Lead technical discovery sessions to identify customer goals, use cases, and constraints. Own the solution architecture, covering integrations, scalability, compliance, and platform capabilities. Deliver tailored, high-impact demos and proofs of concept aligned to business KPIs and vertical needs. Create compelling proposals and SoWs for mid-to-large enterprise deals. Cross-Functional Collaboration Work closely with Product, Engineering, and Delivery to ensure proposed solutions are feasible, aligned with the roadmap, and deliverable on time. Act as a key bridge between Sales and internal teams during deal pursuit and handover. Thought Leadership & Enablement Build client confidence through strong domain knowledge, industry context, and platform expertise. Mentor junior consultants and actively contribute to knowledge assets, playbooks, and reusable solution frameworks. Participate in internal training and cross-team enablement initiatives. What You Bring 59 years of experience in Presales / Solution Consulting / Solution Engineering in SaaS, CPaaS, CCaaS, or enterprise tech environments. Proven ability to lead complex solution conversations, influence stakeholders, and deliver consultative value in mid-to-large deal cycles. Strong presentation and storytelling skills capable of engaging CXO-level stakeholders and technical decision-makers. Excellent documentation and writing ability especially in proposals, SoWs, and technical architecture artefacts. Technical & Domain Knowledge (Preferred) Contact centre, voice/messaging platforms, cloud communications, or AI-enabled CX tools API integrations, Postman, cloud architecture (AWS/GCP/Azure), CRM (Salesforce, HubSpot, etc.) Awareness of compliance and regulatory environments (TRAI, PCI-DSS, GDPR, etc.) Education Bachelors degree in Engineering (CSE, ECE, IT); MBA is a plus Show more Show less

Technical Skills (candidate should have at least any 1 experience from below) 2+ Years of experience deploying Voice and Non Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing Should have knowledge in CTI or Voice recording products Experience on VOIP, Dialer, ACD , IVR, SBC Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP. Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management Experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like. Have experience in Groovy and Javascript

As a dynamic Presales Specialist, your primary focus will be on solving real customer problems rather than solely selling technology. Your passion for CPaaS, CCaaS, and digital innovation, coupled with the ability to think alongside customers, will make you an ideal candidate for this role. Having experience in BFSI and Telecom sectors would be an added advantage. Your responsibilities will include Solution Design & Client Engagement, where you will listen to customer needs, analyze requirements, and design tech solutions to drive customer success. You will also be involved in Technical Strategy & Product Delivery, building prototypes, tracking projects, and ensuring seamless integrations. Communication & Training will be another key aspect of your role, where you will simplify technology for clients, conduct demos, and create impactful presentations. Identifying opportunities for upselling and cross-selling to expand product adoption and increase revenue growth will also be part of your duties. To excel in this role, you should possess at least 3 years of experience in presales, solutioning, or technical sales, with a preference for Telecom, SIP/VoIP, or Cloud expertise. Hands-on experience in IVR, Contact Centers, Call Center Software, or Outbound Dialers is essential. A solid understanding of AWS, Azure, Google Cloud, SIP, WebRTC, APIs, and messaging technology is also required. Your ability to present, negotiate, and influence decisions with both technical and business stakeholders will be crucial. A Bachelor's degree in Engineering, Computer Science, or a related field is necessary, with certifications in Cloud, VoIP, or ITIL considered a plus. Your performance will be measured based on Key Performance Indicators (KPIs) such as successful proposals converted into deals, client satisfaction post-demo & solutioning, turnaround time for Requests for Proposals (RFPs) & tech documentation, revenue generated from upsell & cross-sell opportunities, implementation of successful Proof of Concepts (POCs), and reduction in customer issues & support tickets. If you enjoy tackling real-world challenges, thrive in a fast-paced environment, and possess a blend of technical expertise and business acumen, we would love to connect with you. Let's innovate together!,

Must have skills: Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Roles and Responsibilities: Functional Experience : Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience : Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage : Ability to work in high-paced and complex projects. Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: Engineering Degree or MBA from a tier 1 institute applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development

As a skilled Product Specialist with domain expertise in CCaaS, SaaS, GPS tracking systems, cybersecurity, NOC monitoring, hardware infrastructure, and cloud services, your main responsibility will be to facilitate seamless product delivery and ensure customer satisfaction by bridging product, sales, and technical teams. Your key responsibilities will include serving as a subject matter expert for assigned product lines, providing product insights, demos, and client consultations to support sales teams, collaborating with engineering on product development and enhancements, assisting in client onboarding, training, and technical enablement, as well as monitoring product performance and customer feedback to drive continuous improvements. To excel in this role, you should have at least 2 years of experience in a similar product or technical position. Hands-on experience with CCaaS, SaaS platforms, GPS/fleet tracking solutions, cybersecurity, NOC monitoring tools, as well as hardware infrastructure and cloud services (such as AWS, Azure, GCP) is essential. Strong communication and problem-solving skills are also crucial for success in this role. A Bachelor's degree in IT, Engineering, or a related field would be preferred for this position.,

As a Pre Sales/Solutioning/Conversational AI/Digital transformation Consultant with over 12 years of experience, your role will involve developing a deep understanding of Conversational AI, Smart Agent Assist, CCaaS, and their technical capabilities. You will need to stay current with industry trends, emerging technologies, and competitor offerings. Your responsibilities will include engaging with prospective clients to understand their technical requirements and business challenges. By conducting needs assessments, you will provide tailored technical solutions to address their specific needs and use cases. You will be expected to deliver compelling product demonstrations that showcase the features and benefits of the solutions, customizing them as per the requirements of potential customers. Additionally, collaborating closely with the sales team, you will contribute to the development of winning sales strategies, prepare technical proposals, RFP responses, and other sales materials. Your role will also involve conducting technical presentations, both in-person and virtually, to convey the value proposition of the products/services to customers. Addressing technical inquiries and concerns during the sales process will be crucial for successful customer engagement. Leading the design and implementation of proof of concept projects to demonstrate the feasibility and effectiveness of solutions will be a key aspect of your job. Building and maintaining strong relationships with customers, understanding their evolving needs, and providing ongoing technical support will be essential for customer relationship building. To qualify for this role, you should have a Bachelor's degree in a technical field and proven experience in a technical pre-sales or similar role in the technology industry. A strong understanding of relevant technologies, excellent presentation and communication skills, and the ability to work collaboratively in a team environment are also required.,

As a Software Engineer CCaaS at Observe.AI, you will play a vital role in designing, implementing, and deploying scalable integrations between Observe.AI and various third-party Contact Center-as-a-Service (CCaaS) platforms. Your responsibilities will include evaluating the feasibility of integrations, creating detailed technical specifications, building prototypes, writing clean and scalable code, troubleshooting technical issues, and collaborating with customer teams to ensure successful integrations. Key Responsibilities: - Lead feasibility and architecture design by analyzing customer CCaaS platform capabilities and identifying optimal integration mechanisms. - Author technical specifications including solution architecture diagrams, integration design documents, and execution plans. - Build and validate proof-of-concepts for new CCaaS integrations to ensure functional compatibility. - Implement and deploy integrations in cloud production environments and monitor their performance. - Act as an escalation point to troubleshoot and resolve complex technical issues during integrations. Qualifications: - Bachelor's degree in Computer Science or related field preferred. - 3+ years of experience in software engineering or telecom integration roles. - Hands-on experience with UCaaS/CCaaS platforms such as Genesys, NICE CXone, Five9, AWS Connect, Avaya, and Twilio. - In-depth knowledge of telecom protocols like SIP, SDP, RTP, SIPREC, and media stream capture. - Proficiency in networking fundamentals, RESTful APIs, WebSockets, WebRTC, gRPC, and debugging tools. - Strong written and verbal communication skills to convey complex concepts clearly. - Self-driven, outcome-oriented, and able to thrive in fast-paced environments. Preferred Skills: - Experience with cloud deployments (AWS, GCP, Azure) and observability tooling. - Exposure to Session Border Controllers (SBCs) and telecom compliance requirements. - Prior experience with real-time AI applications is a plus. Benefits: - Competitive compensation package. - Comprehensive medical insurance and free online doctor consultations. - Generous leave policies and holidays. - Learning & Development fund for continuous learning and professional development. - Fun events to foster a positive organizational culture. - Flexible benefit plans for tax exemptions. At Observe.AI, we are committed to fostering an inclusive culture that celebrates diversity and respects individuals from all backgrounds. We encourage talented individuals from non-traditional and underrepresented groups to apply and help shape the future of Observe.AI. For more information, visit our website www.observe.ai.,

You will be working as a Pre-sales Specialist at startelelogic, a company dedicated to innovation in AI-driven technology and digital transformation. Your role will involve bridging technical and business needs by translating client requirements into impactful solution demos, RFPs, and strategic proposals to drive sales success. Your responsibilities will include collaborating with Sales Teams to gather client requirements, proposing tailored technical solutions, delivering product demos and proof of concepts to showcase solution capabilities, preparing detailed technical documentation and solution architecture for RFPs/RFIs, acting as the primary technical advisor during pre-sales discussions, and coordinating with internal teams to ensure solution feasibility and alignment with client goals. Additionally, you will be expected to stay updated on industry trends and competitors to enhance solution positioning and improve win rates. To be successful in this role, you should have at least 4 years of experience in pre-sales, solution consulting, or technical sales, a strong understanding of software/CCaaS/telecom products, the ability to translate client requirements into technical solutions, excellent presentation, communication, and stakeholder management skills, proficiency in preparing proposals, demos, and RFP/RFI responses, and experience working closely with sales, product, and tech teams. At startelelogic, our vision is to create compelling and valuable content that educates, informs, and engages our audience. Our content marketing approach is designed to drive business growth while building a strong digital presence.,

At 3CLogic, we strongly believe in the value of our team members and understand that success is achieved through teamwork. As a fast-growing SaaS startup based in Rockville, Maryland, we have a diverse team working both locally and remotely. We prioritize talent and potential over geographical location, creating a hybrid remote and in-person culture that fosters personal and professional growth. We invite you to consider joining our vibrant team at 3CLogic, where every day is filled with exciting opportunities and colorful challenges. Our dynamic environment thrives on innovation and creativity, encouraging all team members to bring their unique perspectives and ideas to the table. We are a team of entrepreneurs at heart, driven by the belief that embracing individuality leads to limitless possibilities. If you are intrigued by the prospect of working in a technicolor world rather than a monochromatic one, we would love to connect with you. Let us show you firsthand what sets us apart and help you discover where you can excel within our organization. **What we do:** 3CLogic specializes in providing voice AI, Contact Center, and SMS solutions to enterprise and Global 2000 organizations worldwide. Our clients include renowned names such as 7-Eleven, Swiss Railways, Regeneron, Hyatt Hotels, and more. By leveraging our cutting-edge technology, organizations enhance their customer service quality, empower their agents, reduce operational costs, and streamline their communication processes. We transform the experience of seeking assistance into a positive and efficient interaction for all parties involved. **General Job Details:** **Position Name:** Senior Product Manager - Contact Center Analytics & CX Integrations **Experience:** 7-10 years (with 5-6 years in CCaaS/CRM/CX Product Management) **Job Type:** Full-Time **Location:** Sector-142, Noida (Hybrid Working Model) **Position Summary:** We are in search of exceptional product managers who are driven to exceed standards rather than just meeting them. As a committed and customer-centric individual focused on continuous improvement, you will play a crucial role in shaping the success of one or more products within the 3CLogic Contact Center suite. Your responsibilities will include defining the product vision, creating roadmaps, prioritizing requirements, and collaborating with various teams to ensure business objectives and customer satisfaction goals are achieved. **Primary Focus - Analytics, Dashboards, Reporting & APIs:** This position centers around productizing data, developing customer-facing dashboards, enabling KPI tracking, and delivering self-service analytics features. You will be responsible for overseeing the development lifecycle of reporting and analytics modules integrated with major CRMs and internal systems. **Key Responsibilities:** - Own and enhance the product roadmap for reporting, analytics, dashboards, and KPI frameworks. - Drive the execution of self-service analytics and API-driven reporting capabilities, translating customer and business needs into actionable requirements. - Collaborate with engineering and data teams to design, validate, and scale data models and pipelines. - Design intuitive dashboards and visualization experiences for business users and administrators. - Define and monitor success metrics for all reporting features, engaging with internal stakeholders and customers to refine use cases. - Serve as a subject matter expert on reporting APIs, real-time and historical analytics, and Voice of Customer metrics. **Qualifications:** - 8-9 years of total experience with 5-6 years as a Product Manager. - Strong background in Analytics, and either CX or CRM, with CCaaS/Telephony experience being advantageous. - Proficiency in Contact Center architectures, including IVR, ACD, Omnichannel routing, and Queuing strategies. - Familiarity with analytics platforms such as Power BI, Tableau, or Looker, along with hands-on knowledge of SQL and data modeling. - Excellent communication skills, stakeholder management abilities, and agility in working with cross-functional teams. **Preferred Skills:** - Exposure to enterprise platforms like ServiceNow and Salesforce. - Experience in delivering Voice of Customer analytics or customer engagement dashboards. - Familiarity with enterprise SaaS delivery and reporting frameworks. **Benefits:** - Flexible Working Hours - Hybrid Working Style - Personal Accidental Insurance - Health Insurance for Self, Spouse, and two children - 5-day work week If you are a dedicated and forward-thinking product manager with a passion for analytics and customer experience, we encourage you to explore this exciting opportunity with 3CLogic. Join us in shaping the future of Contact Center solutions and driving meaningful business outcomes through innovation and collaboration.,

The VRS Application Consultant at NiCE utilizes their domain expertise in Workforce Engagement Management (WFM and Quality & Analytics), CCaaS ACD/IVR, and the Digital/AI Domain. Working alongside VRS Business Consultants, your role involves assisting NiCE customers in driving value realization and increased system adoption. You will provide design guidance and application expertise to facilitate successful transformation and rollouts, ensuring that customers fully optimize their technology usage and maximize the potential of NiCE solutions. Building long-term strategic relationships with customers and becoming a trusted advisor are crucial for success in this role. The VRS consulting team focuses on operational excellence, establishing strategies for business impact, creating customer ROIs, engagement renewals, wider business development, and supporting the growth of the Value Realization Services team. Your responsibilities include: - Ensuring successful delivery of contact center performance improvement using NiCE solutions - Developing and maintaining customer relationships for continued satisfaction - Providing subject matter expertise to guide customers on best practices - Conducting Application Design Workshops, configuration, testing, and best practices sessions - Collaborating with Business Consultants to align application design with project success criteria - Contributing to project plans, deadlines, dependencies, and VRS activities - Partnering with NiCE team members to enhance customer experience and internal collaboration - Staying updated on industry standards and processes and producing collateral to promote NiCE Value Realization Services - Performing financial analysis, creating ROI models, and identifying additional solution opportunities - Developing repeat business opportunities through successful delivery and thought leadership Requirements: - Deep understanding of WFM, Quality, and Analytics solutions - Minimum 8 years of experience supporting contact center environments - Ability to work independently, engage project stakeholders, and provide thought leadership - Excellent communication and presentation skills - Multi-industry experience preferred At NiCE, we operate according to the NiCE-FLEX hybrid model, allowing for maximum flexibility with 2 office days and 3 remote workdays each week. Office days focus on face-to-face meetings, teamwork, collaboration, innovation, and interactive discussions. Requisition ID: 7148 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE: NICELtd. (NASDAQ: NICE) provides software products to global businesses for exceptional customer experiences, financial crime prevention, and public safety. NiCE software manages over 120 million customer interactions and monitors 3+ billion financial transactions daily. With a focus on AI, cloud, and digital innovation, NiCE is a market leader with a global presence of over 8,500 employees across 30+ countries.,

Salesforce is offering immediate opportunities for software developers who are passionate about creating impactful code that benefits users, the company, and the industry. Join a team of talented engineers to develop innovative features that customers will love, while ensuring the stability and scalability of our CRM platform. The software engineer role at Salesforce involves architecture, design, implementation, and testing to deliver high-quality products. You will have the chance to engage in code review, mentor junior engineers, and provide technical guidance to the team, depending on your seniority level. We prioritize writing maintainable code that enhances product stability and efficiency. Our team values individual strengths and encourages personal growth, believing that autonomous teams lead to empowered individuals who drive success for the product, company, and customers. Responsibilities for Principal, Lead, or Senior Engineers include: - Developing new components in a rapidly evolving market to enhance scalability and efficiency - Creating high-quality code for millions of application users - Making design decisions based on performance and scalability considerations - Contributing to all phases of the software development life cycle in a Hybrid Engineering model - Building efficient components in a multi-tenant SaaS cloud environment - Providing code review, mentorship, and technical guidance to junior team members Required Skills: - Proficiency in multiple programming languages and platforms - 9 to 20 years of software development experience - Domain knowledge in CCaaS/CPaaS/UCaaS - Experience with WebRTC, SIP, and telephony layer protocols - Strong object-oriented programming and scripting language skills - Proficiency in SQL and relational/non-relational databases - Development experience with SAAS applications on public cloud infrastructure - Knowledge of queues, locks, event-driven architecture, and workload distribution - Understanding of software development best practices and leadership skills - Degree or equivalent relevant experience required Benefits & Perks: - Comprehensive benefits package including well-being reimbursement, parental leave, adoption assistance, and more - Access to on-demand training with Trailhead.com - Opportunities for exposure to executive leadership and coaching - Participation in volunteer activities and community giving initiatives For more information on benefits and perks, please visit https://www.salesforcebenefits.com/,

Job Description Position Title Technical Architect NICE GCA C4 Practice Location NICE Hyderabad Position Purpose As the Technical Architect, you will be responsible for architecting, designing and solutioning NICE platform solutions as well as leading a team of NICE consultants to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team membbers, and at times sales team members and client. You will also drive the innovation and growth of the NICE practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction. Job Responsibility 1. Experience of architecting, designing NICE platforms solutions and lead teams 2. Be available in-person in Hyderabad with commitment to office presence as per site working policies. 3. Able to take over technical delivery ownership for project work happening from India: a. Lead work scope understanding and detailing with onshore or client teams. b. Estimate and plan work for India team to deliver. c. Review delivered work for requisite quality. d. Code and test projects. e. Attend meetings and training as required. f. Work with system analysis and project management for the successful completion of a project. 4. Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts 5. Driving training & development and knowledge sharing aspects 6. Actively participate on India team growth for additional team size and new technical skills. 7. Will be jointly responsible for operational metrics for India team. 8. Hands-on Technical skills on: i. ii. iii. Contact Center as a Service (CCaaS) software management and domain experience. NICE CXone and CXone Studio Experience Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET iv. Expertise on ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.) Competencies Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize. Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments. ¢ ¢ Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective. Technical: Ability to understand all technical components and deliver on technical solutions TTEC Digital India ttecdigital.com Education, Experience and Certification 1. Bachelors degree in computer science, IT, or engineering preferred. 2. Overall 10+ yrs experience in customer experience software space 3. 3 years or more experience in NICE CXone and UC environments. 4. 6 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. 5. Experience with enterprise level CCaaS architecture for complex business needs. 6. Network infrastructure experience. 7. Team Player 8. Desire to work in a fast-paced environment. Organizational Description At TTEC Digital everything we do, every day, helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate powerful data, and orchestrate industry-leading technology. We coach our clients to ensure their employees feel valued, happy, and rested - because delivering amazing customer experiences is ultimately an employee-first process. The same is true here, it is the people across our TTEC Digital, VoiceFoundry and TTEC Digital teams that fuel truly exceptional experiences. We embrace the unique, positive, and healthy cultures that our different teams bring, and our leadership prioritizes the promise of work/life balance, continuous education, and high-performance incentives. We have been and will remain a remote first employer, giving you the flexibility to take your career wherever life goes. TTEC Digital India ttecdigital.com

As a Contact Centre Data and AI Architect, you will be responsible for leveraging your deep knowledge of Genesys (including InfoMart, UCS, GAAP, SpeechMiner, WFM, and Routing) and Five9 data ecosystem. Your expertise will be crucial in supporting the migration of contact centers to CCaaS and developing data solutions around this migration. Your role will involve defining a data strategy to migrate historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. You will need to understand data models for Genesys (InfoMart, SpeechMiner) and create mappings to cloud equivalents. Collaboration with data architects will be essential to ensure reporting continuity and regulatory compliance. Furthermore, you will evaluate and recommend data architectures that minimize the impact on downstream systems during the migration to CCaaS. Your expertise will be pivotal in identifying opportunities to enhance customer experience through AI technologies such as intent detection, virtual assistants, predictive routing, and sentiment analysis. Collaboration with internal AI/ML teams is crucial to define data-driven automation use cases and implementation strategies. Working closely with IT, customer service operations, business teams, and external CCaaS vendors will be part of your daily responsibilities. Additionally, you will participate in vendor evaluations and selection processes for CCaaS and AI solutions. Your role will also involve engaging in interviews with various business stakeholders to understand their contact center needs and assess the impact on downstream applications. This position requires a high level of expertise in contact center data and AI technologies, strong collaboration skills, and the ability to drive successful migration strategies.,

Seeking a CCaaS Business Analyst to bridge client needs with tech solutions, gather requirements, build call flows, support UAT, and deliver CX using platforms like NICE CXone, Genesys, or Five9. 5+ yrs BA & 4+ yrs CCaaS experience required.

Scope: Solution / Technology Architecture with Hands on experience. Candidate should be strong in Design and implement scalable, secure, and efficient solutions to meet business requirements Develop strategic recommendation to drive business growth and improvement Participation in stakeholder interviews and documentation of business and technical requirements Develop and maintain technical roadmaps and architectural standards Collaborate with cross functional teams to identify and prioritize technical requirements Good knowledge in Cloud technologies, AI/ML. Participate in vendor evaluations and selection process for CCaaS and AI solutions Quick and vivid learner, understand and learn Amex eco system and process Excellent verbal and written communication for technical and non-technical audiences with the ability to tailor and deliver communications to all levels of organizations from project teams to executive leadership Strong organizational, problem solving and analytical skills Proficient in the use of MS office, MS project, vision and other collaboration tools Experience with Contact center Nice to have. Skills Candidate should be strong in Design and implement scalable, secure, and efficient solutions to meet business requirements Experience with Contact center Nice to have

Job Summary: As a Senior Dynamics 365 & Power Platform Developer, you will be a key contributor in building and deploying enterprise-grade applications and integrations. You will leverage your deep technical expertise across the Microsoft ecosystem to translate business requirements into functional and high-performing solutions. Additionally, you will contribute to the planning, tracking, and coordination of development tasks within small project teams, ensuring timely and quality delivery. This role requires strong problem-solving abilities, excellent coding skills, and the capacity to work independently and collaboratively within a team. Responsibilities: Design, develop, and customize Dynamics 365 applications (Sales, Service, Marketing) using C#, .NET, JavaScript, and related technologies. Develop sophisticated Canvas Apps with a strong focus on user experience and performance. Utilize Power Fx effectively to implement complex business logic within Canvas Apps and Dataverse formulas. Design and implement reusable Power Platform Component Framework (PCF) controls to enhance the functionality and user interface of Model-driven and Canvas Apps. Develop solutions using the broader Microsoft Power Platform, including Model-driven Power Apps and Power Automate for complex workflows. Implement and integrate Microsoft CCaaS (Omnichannel for Customer Service) solutions, including routing rules and agent experiences. Develop and maintain custom workflows, business rules, and plugins within Dynamics 365. Create and maintain Power Automate flows for process automation and integration. Develop and consume APIs and web services for system integration. Participate in the full software development lifecycle, including requirements analysis, design, development, testing, deployment, and maintenance. Write clean, well-documented, and efficient code adhering to best practices and coding standards. Troubleshoot and resolve technical issues and bugs within Dynamics 365 and Power Platform solutions. Collaborate effectively with functional consultants, business analysts, and other developers. Participate in code reviews to ensure code quality and adherence to standards. Stay up-to-date with the latest features and updates across Dynamics 365, Power Platform, and Microsoft CCaaS. Contribute to technical documentation, including design specifications and deployment guides. Contribute to the development and maintenance of development work plans, identifying key tasks and dependencies. Monitor progress of assigned development tasks against project timelines, proactively identifying and escalating potential risks and issues. Participate in team meetings, providing updates on development progress and any roadblocks. Manage and prioritize assigned development tasks to ensure efficient and timely completion. Collaborate with the Development Lead/Technical Manager to ensure alignment of development activities with overall project goals and timelines. Contribute to the estimation of development effort for assigned tasks. Ensure adherence to project methodologies and standards within the development work stream. Required Skills: Bachelor's degree in Computer Science, Software Engineering, or a related field. 6 12 years of hands-on development experience within the Microsoft ecosystem. Strong proficiency in developing and customizing Dynamics 365 applications (Sales, Service, Marketing) using C#, .NET, JavaScript, and related technologies. Extensive experience developing sophisticated Canvas Apps with a deep understanding of user interface design principles and performance optimization. Proven expertise in using Power Fx for implementing complex business logic and data manipulation within the Power Platform. Hands-on experience in developing and deploying Power Platform Component Framework (PCF) controls. Solid experience with the broader Microsoft Power Platform, including Model-driven Apps and Power Automate. Experience implementing and integrating Microsoft CCaaS (Omnichannel for Customer Service), understanding its core functionalities and configuration options. Experience with developing and consuming APIs (REST, SOAP). Familiarity with source control systems (e.g., Git, Azure DevOps). Strong understanding of software development principles, design patterns, and best practices. Excellent problem-solving and analytical skills. Strong communication(both verbal and written) and interpersonal skills. Ability to work independently and collaboratively within a team environment. Proven ability to manage time and prioritize tasks effectively. Demonstrated ability to manage assigned tasks and timelines effectively.

The role involves developing presales strategies for CPaaS - Voice, driving business growth, and meeting revenue targets. It focuses on crafting tailored techno-commercial solutions to address enterprise customer needs and deliver tangible business

Channels PM with strong experience in Contact centre automation and Digital transformation (Prefer AI/ML automation skills) Lead PM with strong experience in Channels and Contact centre automation. Has strong and in-depth understanding of Program Governance & Benefits quantification and assurance PMO resource with very strong background in Project Governance and overall Portfolio Reporting. Prefer prior experience in Channels or contact centre space

Own the product roadmap for Inbound CCaaS capabilities including IVR, routing, call handling, and integrations. Define and prioritize product features based on customer needs, business impact, and technical feasibility. Collaborate with Design, Engineering, QA, and other PMs to deliver high-quality features on time. Partner with cross-functional teams (sales, marketing, solutions consulting, and customer success) to ensure product success in the market. Conduct market research, competitor analysis, and customer interviews to inform strategy. Drive adoption and measure success through usage data and customer feedback. Required Skills Experience 3+ years of product management experience in a SaaS company . Experience working in customer experience, voice/contact center, or enterprise tech is a strong plus. Strong analytical, problem-solving, and communication skills. Ability to write clear PRDs and collaborate effectively with engineering/design teams. Familiarity with Agile development practices and tools like Jira, Confluence, etc A bias for action and ownership you get things done and are not afraid to roll up your sleeves.

1. Solution design and implementation 2.Enterprise architecture 3. Implementation of Best Practices and Templates 4.Delivery Operating Model Governance 5.Thought leadership and customer advocacy:

MANAGER CCAAS (CLOUD CENTRE AS A SERVICE) PLATFORM - GENESIS or NICE

Role & responsibilities Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform. Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel , Social Media and Contact Center Intelligence & Automation Platform Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform. 3 - 5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry 3 - 5 years Experience in Enterprise Software consulting and/or technical configuration.