58 Ccaas Jobs

Description We are an AI Voice Agent startup building the next generation of intelligent, human-like voice assistants for businesses. Our platform integrates with telephony systems, CCaaS/CPaaS providers, and modern AI technologies to deliver seamless customer experiences. We are looking for a Telephony/VoIP Engineer who can accelerate our expertise in telephony infrastructure and voice technologies. Key Responsibilities Design, develop, and optimize telephony solutions integrating with Asterisk, FreeSWITCH, and other CPaaS platforms (Twilio, Vonage, Plivo, etc. Architect scalable and reliable CCaaS/CPaaS workflows for inbound and outbound voice communication. Collaborate with AI/ML engineer...

About Position: We are seeking a seasoned Genesys Cloud Solution Architect to lead the design, migration, and optimization of CCaaS platforms in a digital-first environment. This role is critical for driving transformation from legacy on-prem systems to modern cloud-based solutions, ensuring seamless integration with Salesforce and delivering exceptional customer experiences. Role: Genesys Cloud Solution Architect Location:All Persistent Locations Experience: 10+ Years Job Type: Full Time Employment What You'll Do: Lead migration from Genesys Engage (on-prem) to Genesys Cloud (GCCX). Architect and implement CCaaS solutions integrated with Salesforce Service Cloud and Sales Cloud. Optimize an...

Job Title: CCAI Technical Product Owner Department: Engineering Reports To: Sr. Manager, CCAI Technology Enablement Summary: We are seeking a highly skilled Technical Product Owner (TPO) to lead the delivery of Contact Center AI (CCAI) and CCaaS (Contact Center as a Service) solutions. This role sits at the intersection of business, technology, and operations driving AI-powered customer engagement capabilities from concept to production. The TPO will work closely with product managers, architects, AI/ML teams, developers, operations, and vendors to define requirements, manage backlogs, and ensure delivery of scalable, reliable, and customer-centric AI-powered contact center solutions across ...

As a dynamic Presales Specialist at our company, you will thrive on solving real customer problems rather than simply selling technology. If you have a passion for CPaaS, CCaaS, digital innovation, and the ability to think alongside the customer, we want you on our team. Experience in BFSI and Telecom would be an added advantage. **Role Overview:** - Listen, analyze, and design the best-fit tech solutions that drive customer success. - Build technical prototypes, track projects, and ensure seamless integrations. - Simplify tech for clients, lead demos, and create impactful presentations. - Identify opportunities to expand product adoption and drive revenue growth. **Key Responsibilities:** -...

**Role Overview:** As the Associate Director of Sales at 22North, you will play a crucial role in driving all revenue-generating activities. Your responsibilities will include defining and executing the commercial strategy, managing the sales pipeline, leading negotiations, building relationships with key stakeholders, and monitoring market trends to ensure profitable revenue growth. **Key Responsibilities:** - Define and execute commercial strategy across sectors such as aviation, BFSI, and other enterprise communication verticals. - Own the sales pipeline from prospecting to deal closure and renewals. - Lead enterprise negotiations, pricing models, and contract management. - Build and mana...

Position Description: The Contact Center Solutions Engineer, specializing in Call Recording, Speech Analytics, and Dialer Technologies, will be instrumental in the planning, implementation, and ongoing support of our enterprise contact center solutions. This role will focus specifically on the Nice CXone Contact Center as a Service (CCaaS) solution, the Verint cloud platform for call recording and speech analytics, and our integrated auto dialer solution, serving all global Ford Credit and Ford Motor contact centers. Key responsibilities include driving the implementation of new use cases and advanced capabilities, ensuring seamless integration with existing systems, managing upgrades and pa...

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989...

Job Description skills/expertise: Complete knowledge and full understanding of area of specialization and associated technologies. Stays updated with the latest industry trends and technologies and willingness to learn new technologies Solves problems of diverse scope requiring evaluation and ingenuity. Applies critical thinking and analytical skills to develop effective solutions. Enhances relationships and networks with senior internal/external personnel in own area of expertise. Works effectively within a team to achieve project goals. Requires a minimum of 5 years of relevant experience and a Bachelors degree. Demonstrates proficiency in software development and the ability to work indep...

Must Have: Scaled delivery leadership in global onshore offshore setup, working with cross functional teams and talent, and delivery automation . Familiarity with the CCaaS domain, contact center operations, customer experience metrics, and industry-specific challenges Understanding of conversational (chats, emails and calls) data to train Conversational AI systems In-depth knowledge of CCaaS platforms like NiceCX, Genesys, Cisco etc., including their architecture, functionalities, and integration capabilities Familiarity with contact center metrics, such as average handle time (AHT), first call resolution (FCR), and customer satisfaction (CSAT) Familiarity with sentiment analysis, topic mod...

As a Software Developer Engineer at our company, you will play a crucial role in coding, designing, deploying, and debugging development projects. Your responsibilities will include contributing to all phases of the Software Development Life Cycle (SDLC), such as analysis, requirement gathering, design, implementation, code reviews, automation, and testing of features. You should be willing to take ownership of the product from end to end. **Key Responsibilities:** - Must have strong expertise in Java/Scala/Go/Rust or any other similar languages. - Strong experience in developing high-quality, production-ready code. - Expertise in building cloud-native scalable and high-performant applicatio...

Tata Communications is a leading global digital infrastructure provider, enabling enterprises to thrive in a hyperconnected world. As a trusted partner in digital transformation, the company delivers solutions in network, cloud, security, mobility, IoT, and collaboration to businesses worldwide. Global Reach: Serving over 7,000 customers globally, including 300 of the Fortune 500 companies. Network Leadership: Our global network carries 24% of the worlds internet routes, with over 7,600 petabytes of internet traffic traveling across it each month. Industry Recognition: Named a Leader for the tenth consecutive year in the 2023 Gartner Magic Quadrant for Network Services (Global). Great Place ...

Zoom seeks an Enterprise Account Executive based in India. You will be selling communication & collaboration products across our AI powered platform. This includes video meetings, phone, chat, whiteboard, customer experience, employee experience and more. Diversity is a core value at the company, with a focus on equity and inclusion. About The Team The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ...

As a Product Manager at I4 / I5 level, you will be expected to have 1-3 years of Product Management experience and 1-2 years of CPaaS or CCaaS experience. Your main responsibilities will include knowing how to build and manage a Product Requirements Document (PRD), UX design, User Stories, Backlog, and Roadmap effectively. Key Responsibilities: - Build and manage a Product Requirements Document (PRD) - Design and improve User Experience (UX) - Create and manage User Stories - Maintain and prioritize Backlog - Develop and update Roadmap Qualifications Required: - 1-3 years of Product Management experience - 1-2 years of CPaaS or CCaaS experience,

What You Can Expect As a Service Engineer - Zoom phone, you will act as a technical escalation point for complex customer issues. Collaborating closely with Product Engineering, Product Management, and cross-functional teams. Your advanced expertise in VoIP, UCaaS/CCaaS solutions, and modern troubleshooting practices will be key in driving effective customer resolutions and shaping product improvements. About The Team Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Job Description What You'll Do: Strategic Positioning & Core Messaging Partner with Product Management to develop foundational messaging architecture and positioning frameworks for Sprinklr Service prod...

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about The Account Executive is responsible for seeking and maintaining relationships with NiCE Customers, identifying new sales opportunities, and building market share in their regions. This position is required to increase revenue streams within Enterprise accounts. Candidates must reside in Mumbai, India How will you make an impact Responsible for achieving annual sales quota an...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What Does Success Look Like Sprinklr is seeking an experienced and visionary Associate Direct...

Role Overview: As the Head of Commercial / Commercial Director at 22North, you will be responsible for driving all revenue-generating activities. Your role will involve defining and executing commercial strategy across aviation, BFSI, and enterprise communication verticals. You will lead enterprise negotiations, pricing models, and contract management while building and managing relationships with C-level executives and developing partnerships with various stakeholders. Your work will also involve monitoring market trends and competitor activity to ensure profitable revenue growth while maintaining client satisfaction. Key Responsibilities: - Define and execute commercial strategy across avi...

Job Description skills/expertise: Complete knowledge and full understanding of area of specialization and associated technologies. Stays updated with the latest industry trends and technologies and willingness to learn new technologies Solves problems of diverse scope requiring evaluation and ingenuity. Applies critical thinking and analytical skills to develop effective solutions. Enhances relationships and networks with senior internal/external personnel in own area of expertise. Works effectively within a team to achieve project goals. Requires a minimum of 5 years of relevant experience and a Bachelors degree. Demonstrates proficiency in software development and the ability to work indep...

CCAI QA Exp: 5+yrs Location: Pan India MOD: Hybrid CTC offered: Open Notice Perios: only 0-30days/ Serving max 30days JD: CCAAS, Gen AI, Cyara/ dialogflow Genesys

Role: CX - Solution Architect Experience: 1215+ years (with at least 7+ years in Contact Center / Customer Experience solutions) Role Summary: This position is designed for a highly experienced professional (1215+ years) with extensive expertise in Contact Center and Customer Experience solutions (minimum 7+ years directly in this space). The Solution Architect is responsible for designing transformative CX solutions, leveraging advanced technologies and tailoring strategies for global clients. Key Responsibilities: Analyze client needs and craft tailored CX solutions that focus on efficiency, digital adoption, cost reduction, and enhanced service quality. Collaborate with teams across Sales...

Role Overview: As a Contact Centre Data and AI Architect, your primary responsibility will be to leverage your deep knowledge of Genesys and Five9 data ecosystem. Your expertise will be crucial in supporting the migration of contact centers to CCaaS and developing data solutions around this migration. You will play a key role in defining a data strategy to migrate historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. Collaboration with data architects will be essential to ensure reporting continuity and regulatory compliance. Your role will also involve evaluating and recommending data architectures that minimize the impact on downstream systems ...

Role Responsibilities: Lead end-to-end integration projects between Sprinklr and third-party platforms Consult internal and external stakeholders on technical solution design Troubleshoot API issues, build PoCs, and extend capabilities using SDKs Mentor junior consultants and document integration standards and best practices Key Deliverables: Custom API integrations and reusable connectors Solution architecture aligning Sprinklr with CRM, DAM, CCaaS platforms Platform improvement recommendations and backend analysis reports Integration documentation and troubleshooting guidelines

Role Responsibilities: Lead end-to-end CCaaS implementation projects across global enterprise clients Coordinate cross-functional teams and manage project risks, scope, and stakeholder communication Ensure alignment between client KPIs and technical delivery throughout the project lifecycle Deliver accurate reporting, status updates, and governance documentation for all engagements Key Deliverables: Successful deployment of CCaaS solutions across multiple geographies Strong executive-level stakeholder relationships and engagement Risk mitigation strategies and change control plans Timely delivery with full adherence to defined scope and SLAs

Role Responsibilities: Collaborate with stakeholders to gather and document business requirements for CCaaS solutions. Analyze and optimize contact center workflows for automation and efficiency. Create UAT test cases, assist in deployment, and ensure successful implementation. Work cross-functionally to align technical design with business objectives. Key Deliverables: Detailed business requirement documents and use cases. Optimized contact center process maps and workflow diagrams. UAT test plans and validation reports. Actionable insights and recommendations based on CCaaS trends.