Commercial Director (CPaaS)

🚀 Head of Commercial / Commercial Director

📍 Location: Vadodara / Flexible | 🕒 Full-Time

22North (by Phonon Group)

About Us

Always Informed. Always Assured.

Head of Commercial / Commercial Director

🎯 What You’ll Do

As our Head of Commercial, you’ll be responsible for driving all revenue-generating activities. You will:

• Define and execute commercial strategy across aviation, BFSI, and enterprise communication verticals.
• Own the sales pipeline — from prospecting to deal closure and renewals.
• Lead enterprise negotiations, pricing models, and contract management.
• Build and manage relationships with C-level executives at airlines, airports, BFSI institutions, and channel partners.
• Develop partnerships with telcos, system integrators, and technology providers to expand reach.
• Work closely with Product, Tech, and Marketing to align commercial goals with delivery.
• Monitor market trends and competitor activity (15below, SITA, etc.) to sharpen positioning.
• Ensure profitable revenue growth while maintaining delivery feasibility and client satisfaction.

🧩 What We’re Looking For

• 10–15 years of experience in

  enterprise sales / commercial leadership

  , ideally in

  aviation, travel tech, CPaaS/CCaaS, or BFSI solutions

  .
• Proven track record of

  closing multi-million-dollar enterprise deals

  and scaling revenue.
• Strong network of decision-makers in airlines, airports, or BFSI sectors.
• Excellent negotiation, contracting, and commercial strategy skills.
• Comfort with global markets — India, GCC, SEA, Europe — and willingness to travel.
• Entrepreneurial mindset with ability to work in a high-growth, agile environment.
• Leadership experience in building and mentoring high-performing commercial teams.

📊 KPIs / Success Metrics

• Annual Revenue Growth & Target Achievement.
• New Customer Acquisition (airlines, BFSI enterprises).
• Renewal & Upsell / Cross-sell Performance.
• Partner Revenue Contribution.
• Deal Margins & Profitability.

🌍 Why Join Us?

At 22North, you’ll be at the frontline of transforming global passenger experiences. You’ll work with cutting-edge communication tech, partner with some of the world’s largest airlines and banks, and play a defining role in our international growth journey.