Collections

Tata Capital

2 - 7 years

3 - 7 Lacs

mumbai pune

Posted:None| Platform:

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Skills Required

application software auditing accounting collections finance digital marketing pr customer service regulatory branding brand activation advertising brand management marketing brand promotion atl marketing communication media planning btl events

Work Mode

Work from Office

Job Type

Full Time

Job Description

The ideal candidate will have 2-7 years of experience in collections and customer service.

Roles and Responsibility

Drive the collection process of receivables across multiple sources to reduce outstanding amounts and average number of days.
Negotiate payment schedules with customers based on their current financial situation while satisfying debt obligations.
Track portfolio for specific buckets and control delinquency, focusing on non-starters and reviewing account adjustments.
Provide efficient customer service regarding collection issues, process refunds, and resolve client discrepancies.
Monitor and maintain customer account details for non-payments, delayed payments, and irregularities, making necessary calls and adjustments.
Ensure customer files are updated with contact information, recording times and dates, and noting received information about debt.
Coordinate with the agency's tracing team to trace defaulters and assets and suggest remedial actions.
Investigate defaulting accounts and identify reasons for default while maintaining healthy relationships with customers.
Enlist sales and senior management support when necessary to accelerate the collection process, including assisting the collection manager (court receiver) in repossessing assets and seeking legal and police support as needed.
Ensure compliance with all audit/regulatory bodies and company policies and procedures.

Job Requirements

Graduate degree required.
Minimum 2 years of experience in collections or customer service.
Possess strong knowledge of auditing, accounting, finance, and banking principles.
Demonstrate excellent communication and negotiation skills.
Ability to work effectively in a fast-paced environment and meet deadlines is essential.
Strong analytical and problem-solving skills are necessary.
Proficiency in MS Office and other software applications is expected.

Location - mumbai,delhi,pune,bangalore,hyderabad,chennai

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