Collections Manager - Personal Laon

4 - 8 years

4 - 8 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Department:

Hiring Manager:

Key Responsibilities

  • Manage

    Bucket X (0–30 DPD)

    PL collections through call centre processes.
  • Monitor team performance and drive

    collection target achievement

    .
  • Ensure timely follow-ups with overdue customers and reduce slippage.
  • Coordinate with field collections for escalated cases.
  • Handle and review

    settlements, dispute resolutions, and payment plans

    .
  • Ensure collections are done as per

    RBI & company compliance

    guidelines.
  • Track bucket performance through MIS reports and identify risk trends.
  • Maintain strong

    customer experience

    during collection interactions.
  • Work with credit, operations, and legal teams for resolution support.

Candidate Requirements

  • 3–6 years of experience in

    Personal Loan / Retail Collections

    .
  • Mandatory experience in

    call centre-based collections (Bucket X preferred)

    .
  • Strong knowledge of

    soft bucket collections, customer handling & compliance

    .
  • Good analytical, communication, and team coordination skills.
  • Female candidates only

    as part of the organisation’s DEI initiative.

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Yes Bank logo
Yes Bank

Banking and Financial Services

Mumbai

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