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Yes Bank
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Collections Manager (PL & BL | Field Collections)

Collections Manager (PL & BL | Field Collections)

Yes Bank

4 - 8 years

4 - 9 Lacs

ahmedabad

Posted:2 days ago| Platform:

Apply

Skills Required

personal loan collections field collections loan recovery credit collection retail collections unsecured loan collections bucket debt collection loan collection debt recovery bl collections

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location:

Key Responsibilities

Field Collections PL & BL

Handle
Personal Loan (PL)
and
Business Loan (BL)
delinquency cases (Bucket X / 1 / 2).
Conduct
on-field visits
to overdue customers for payment follow-ups.
Negotiate and finalize settlements or payment commitments.
Ensure closure of cases within expected TAT.

Agency & Vendor Management

Handle field collection agencies; allocate cases and monitor productivity.
Ensure agencies follow bank and RBI-compliant collection practices.
Conduct regular meetings with agency supervisors.

Portfolio & Risk Management

Track PL & BL delinquency trends and roll-forward cases.
Identify high-risk customers and escalate priority accounts to managers.
Focus on reducing NPA and improving regional collection efficiency.

Compliance & Audit

Follow RBI, YES Bank, and DRA guidelines for collections.
Maintain documentation, visit reports, settlement letters, and required proofs.
Ensure 100% adherence to audit processes.

Reporting & MIS

Update daily visit remarks and collection status in the system.
Maintain MIS reports for bucket movement and recovery performance.
Share feedback on field challenges and customer behaviours.

Candidate Requirements

Graduate with
2–6 years of field collections experience
in PL / BL / unsecured loans.
Strong field experience in lender/bank/NBFC collections.
Good negotiation & strong follow-up skills.
Should be comfortable travelling across Ahmedabad city.
Strong portfolio understanding and agency handling skills.
Female candidates preferred (DEI role – CTC up to 10 LPA).

Benefits

Attractive incentives.
Growth in Retail Collections vertical.
Opportunity to manage large unsecured loan portfolios.

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