Collections Associate

Job Description

The company's mission is simple: we want to make financial products accessible to everyone. They offers the ambitious a plethora of products to simplify banking in the US, such as: A Bank Account you can create from anywhere in the world in under five minutes A high-limit Credit Card that helps build a healthy credit score Easy, lightning-fast, cross-border money transfers with the best rates in the market Zolve is expanding its horizons, and we're excited to open our doors to everyone expanding theirs. We believe: that if space tourism is real, so is reaching for the stars. Responsibilities Responsible for communicating with customers from a collections stand-point Omni channel communication such as Email, SMS, Tele Calling etc. Contact clients and discuss their overdue payments in a friendly manner, and proactively propose solutions based on defined SOPs Monitor accounts on a daily basis Identify outstanding account receivables Collaborating on debt collection efforts with Finance, Sales, and the Legal team. Investigate historical data for debts and bills Developing debt collection strategies and plans Take actions in order to encourage timely payments Process payments and refunds Resolve billing issues Ensure compliance to all federal and local regulations for collection process Update account status records Requirements Bachelor’s Degree in Finance, Business or related field 3-6 years of relevant experience Experience working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc. Excellent knowledge of various collection techniques Experience in developing and enacting debt recovery plans and strategies to prevent losses Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections Excellent communication and interpersonal skills Demonstrated experience of being empathetic with customers Problem-solving and critical-thinking skills Skills:- collections Show more Show less