Collection/Recovery Manager

Job Description

Job Summary: We are seeking a highly experienced and results-driven Floor cum Collections Manager to lead our collections team. The successful candidate will be responsible for managing a team of collections professionals, developing and implementing effective collections strategies, and ensuring that collections targets are met or exceeded. The ideal candidate will have a strong background in collections, excellent leadership and communication skills, and the ability to work in a fast-paced and dynamic environment. Key Responsibilities: Develop and implement effective collections strategies to maximize recoveries and minimize losses. Build and maintain relationships with customers to understand their needs and concerns. Negotiate and agree on repayment plans with customers to ensure timely and full repayment of loans. Lead and manage a team of collections professionals to achieve collections targets and objectives. Provide coaching, training, and development opportunities to team members to enhance their skills and performance. Provide excellent customer service and respond to customer inquiries and complaints in a professional and courteous manner. Identify and mitigate potential risks associated with credit cards / personal Loans / Two wheeler or Auto loans collections, such as fraud and default. Prepare and submit regular reports to senior management on collections performance, trends, and issues. Analyze collections data and trends to identify areas for improvement and optimize collections processes. Requirements: Proven track record of success in managing collections teams and achieving collections targets. Excellent leadership and communication skills. Strong analytical and problem-solving skills. Ability to work in a fast-paced and dynamic environment. Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.