Urgent Requirement for Ghaziabad The Field Collection Executive is responsible for recovering overdue payments from customers through on-site visits, maintaining customer relationships, and ensuring adherence to company policies. The role involves traveling to assigned areas, negotiating repayment terms, and updating payment records. Key Responsibilities: Visit customers at their residences or business premises to collect overdue payments. Follow daily visit schedules and route plans to maximize efficiency. Negotiate repayment terms in line with company policies and customer situations. Educate customers on payment obligations and consequences of default. Update collection data, maintain records of visits and payments collected. Submit timely reports on collection status to the Collection Manager. Coordinate with the back-office and customer service team for issue resolution. Ensure compliance with legal and ethical standards during collections. Escalate unresolved cases as per defined escalation matrix. Handle cash or electronic payment transactions securely and issue receipts.

Job Summary: We are seeking a highly experienced and results-driven Floor cum Collections Manager to lead our collections team. The successful candidate will be responsible for managing a team of collections professionals, developing and implementing effective collections strategies, and ensuring that collections targets are met or exceeded. The ideal candidate will have a strong background in collections, excellent leadership and communication skills, and the ability to work in a fast-paced and dynamic environment. Key Responsibilities: Develop and implement effective collections strategies to maximize recoveries and minimize losses. Build and maintain relationships with customers to understand their needs and concerns. Negotiate and agree on repayment plans with customers to ensure timely and full repayment of loans. Lead and manage a team of collections professionals to achieve collections targets and objectives. Provide coaching, training, and development opportunities to team members to enhance their skills and performance. Provide excellent customer service and respond to customer inquiries and complaints in a professional and courteous manner. Identify and mitigate potential risks associated with credit cards / personal Loans / Two wheeler or Auto loans collections, such as fraud and default. Prepare and submit regular reports to senior management on collections performance, trends, and issues. Analyze collections data and trends to identify areas for improvement and optimize collections processes. Requirements: Proven track record of success in managing collections teams and achieving collections targets. Excellent leadership and communication skills. Strong analytical and problem-solving skills. Ability to work in a fast-paced and dynamic environment. Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.

*JOB DESCRIPTION* for *COLLECTION TELE-CALLER* * Contact customers via dialer/phone to inform them of overdue accounts and payment status. * Negotiate for overdue payments and settlements within established guidelines. * Update customer information and payment records in the system. * Follow up on established payment arrangements with customers. * Address and resolve customer inquiries and disputes regarding payments. * Target oriented approach. *SKILLS* * Communication * Negotiation * Time Management * Problem Solving * Pressure handling *ELIGIBILITY & SALARY CRITERIA* * *Experience* - Both Fresher and Experienced can apply (DRA or Non-DRA) * *Salary* - 15k-20k (Negotiable as per previous salary package) + lucrative incentives on Target achievement. * *Qualification* - 12th or above

*JOB DESCRIPTION for COLLECTION SUPERVISOR* * Supervise and manage the daily operations of the collections team. * Monitor team performance and ensure achievement of collection targets. * Provide training, coaching, and support to team members. * Handle escalated cases and negotiate payment plans with customers. * Develop and implement strategies to improve collection rates. * Collaborate with Backend/process departments to address process inefficiencies. * Prepare and present performance reports to management. *SKILLS* * Proven experience in a collections and Supervisor role. * Strong leadership and team management skills. * Excellent communication and negotiation abilities. * Knowledge of debt recovery processes and legal regulations. * Proficiency in using collections software and tools. * Analytical skills to assess data and make informed decisions. * Ability to handle high-pressure situations and resolve conflicts. *ELIGIBILITY & SALARY CRITERIA* * *Experience* - Minimum 1 Year experience in Team Supervision (DRA or Non-DRA) * *Salary* - 25k- 35k (Negotiable as per previous salary package) * *Qualification* - Graduate or above

JOB DESCRIPTION for FIELD COLLECTION EXECUTIVE * Visit customers to collect payments and ensure timely collections. * Maintain accurate records of collection activities and update customer accounts. * Communicate effectively with customers to resolve payment issues. * Report on collection activities and progress to management. * Handle difficult situations and customer complaints diplomatically. * Ensure compliance with all company policies and legal standards. * Provide excellent customer service to maintain positive customer relations. *Bike and Driving Licence Compulsory