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Collection Officer

IG RETAIL INDIA PVT LTD

0 - 2 years

0 Lacs

Rajajipuram, Lucknow, Uttar Pradesh

Posted:1 month ago| Platform: Indeed logo

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Skills Required

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Job Type

Full Time

Job Description

Key Responsibilities: Supervise and lead a team of collection agents to meet or exceed collection targets. Monitor daily operations, track performance metrics, and provide regular feedback and coaching. Develop and implement collection strategies and action plans for overdue accounts. Ensure compliance with company policies and relevant legal and regulatory requirements. Resolve complex or escalated customer issues and negotiate repayment plans where necessary. Conduct regular training sessions to enhance team skills and keep them updated on policies and procedures. Prepare performance reports for management, including KPIs, recovery rates, and team performance. Coordinate with other departments (e.g., legal, finance, customer service) to resolve account issues. Motivate and engage team members to maintain high morale and productivity. Qualifications and Experience: Bachelor’s degree in Finance, Business Administration, or a related field (preferred). 3–5 years of experience in debt collection, with at least 1–2 years in a supervisory or team leader role. Knowledge of collection laws and regulations (e.g., FDCPA, GDPR, etc.). Strong analytical, leadership, and interpersonal skills. Proficient in MS Office and collection management systems/CRM tools. Key Competencies: Leadership and team management Excellent communication and negotiation skills Problem-solving and conflict resolution Results-driven and goal-oriented Ability to work under pressure and meet deadlines Job Type: फ़ुल-टाइम Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person

More Jobs at IG RETAIL INDIA PVT LTD

Collection Officer

Rajajipuram, Lucknow, Uttar Pradesh

Experience: Not specified

INR 0 - 0 Lacs

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