Key Responsibilities: Contact customers to remind them of outstanding payments via phone, email, or written communication. Negotiate payment arrangements and settlements with delinquent accounts. Maintain accurate records of collection activities and customer interactions. Monitor aging reports and prioritize collection efforts accordingly. Coordinate with the sales and finance teams to resolve billing disputes. Prepare reports on collection status and escalate unresolved cases to management. Ensure compliance with company policies and relevant laws regarding collections. Assist in improving collection processes and customer service standards. Qualifications & Skills: Bachelor's degree in Finance, Commerce, Business Administration, or related field preferred. 35 years of experience in collections, credit control, or accounts receivable. Strong communication, negotiation, and interpersonal skills. Ability to handle difficult situations and resolve conflicts diplomatically. Detail-oriented with good organizational and record-keeping skills. Proficient in MS Office and familiarity with accounting or ERP software. Customer-focused and target-driven attitude.

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