Collection Manager - Two Wheeler

As a candidate for the position, your role will involve the following responsibilities: - Allocating portfolios to vendors based on past performance trends and Field Officer availability, while ensuring adequate manpower capacity for the assigned portfolio. - Reviewing cases with Field Officers/Team Leaders and assigning work based on disposition codes. - Coordinating with agency resources to plan calls effectively for resolution, providing necessary support to the agency for challenging cases. - Periodically allocating and auditing Receipt book & Repo kits. - Ensuring timely closure of agency billing within 60 days of completing the work month. - Securing prior approvals in repo cases and assisting agencies in managing repo-related issues. - Addressing collection/repo-related customer service issues and escalations. - Collaborating with the legal team to initiate legal actions against chronic defaulters and coordinating with enforcement agencies in cases filed against the organization. - Tracking and reviewing BKT resolution with agencies and Field Officers, monitoring the flow rates to the next BKT at your assigned location. - Identifying and removing underperforming Field Officers, recruiting and training a fresh team as needed. - Resolving CRM queries within the assigned Turnaround Time (TAT). - Responding to RCU audit queries promptly and implementing committed actions at the field level before the TAT. - Discussing Receipt book discrepancies with the agency to prevent their reoccurrence in the field. - Ensuring 100% utilization of Hand Held Terminals (HHT) and submitting reports regularly to Area Collection Manager (ACM) / Regional Collection Manager (RCM). - Reporting non-functional HHTs to the IT team for necessary support. (Note: No additional details of the company were provided in the job description.),