1152 Collection Management Jobs - Page 16

Skill required: Order to Cash - Billing Processing Designation: Order to Cash Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.The Order to Cash Processing team provides services to clients and organizations by helping them in the areas of optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing.The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations. What are we looking for We are looking for individuals who have the following skillset:Finance ProcessesAbility to perform under pressureAbility to work well in a teamEnsure compliance to internal controls, standards, and regulations. Roles and Responsibilities: In this role, you need to analyze and solve moderately complex problemsYou are required to create new solutions, leveraging and, where needed, adapting existing methods and proceduresYou are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on changeYour primary upward interactions are with your direct supervisorYou may interact with peers and/or management levels at a client and/or within AccentureYou will be provided with guidance when determining methods and procedures on new assignmentsThe decisions that are made by you will often impact your teamYou would be an individual contributor and/or oversee a small work effort and/or team.Please note this role may require you to work in rotational shifts. Qualification Any Graduation

Role & responsibilities Responsible for Bkt Collection, recovery on Loss on Sale in Commercial Vehicle portfolio. Managing a Team of Collection Associate. Ensuring adequate manpower for portfolio coverage meeting CAPE norms. Ensuring Mobile App usage is 100% and quality feedback/trails are updated. Specific focus on Nonstarters and revenue collection. Identifying deployment of assets and meeting with delinquent customers. Initiating legal actions for critical cases. Ensuring repossession of asset is done in compliance with standard operating process No delay in deposition of money. Preferred candidate profile Graduate or Post Graduate in Marketing or any other field 5 - 7 yrs experience in tractor product is a must. Good communication and pleasing personality. High level of Self Drive/Enthusiasm. Please contact - Arockia Remonsha - HR Ph : 8870790722/arockiaremonsha.richard@hdbfs.com

Core Responsibilities: Support the Head of Strategy in designing, implementing, monitoring and improving portfolio interventions for effective management of the delinquent portfolio against the background of Product specific strength areas and operating constraints. Assist in executing, evaluating, Improving and monitoring portfolio interventions. Support in the management of key portfolio indicators and credit cost within budgeted levels. Champion a systematic approach towards portfolio management where performance delivery hinges more on an intelligence driven aggregation of robust processes rather than a simple aggression of individual efforts. Improve collection efficiency and effectiveness by developing and deploying intelligence based tools such as scorecards. Forecast portfolio movement choosing robust modeling techniques and estimate key financial out comes including loss, provisions etc across the retails assets and card suite. De-risk unit efficiency through an integrated framework of process and systems. Build performance score cards for collections team across levels. Forecast and devise staffs capacitation model to ensure adequate bench strengths to manage incoming collection volumes Build senior collection management consensus around proposed approaches of portfolio management and system solutions devised to deliver incremental collections efficiencies. Develop strong Analytical platform that would facilitate decision making of factual basis. Devise MIS to measure significant aspects- both existing and proposed of collections performance and review performance of constituent portfolio segment to identify possible areas of focus for collections action. Provide inputs to Credit Policy and underwriting on basis of portfolio trends. Analyze performance and productivity trends by identifying poor performing segments -leading to focused action in controlling delinquencies and Credit Losses. Desired Experience: Minimum 6 to 7 years in the field. Graduate : Yes Masters/Postgraduate: Yes

To ensure the achievement of disbursement targets with minimum delinquency Identifying Joint liability Groups & disbursed loans, to suit the target customers and geographies. Enabling business growth by developing and managing a teams across assigned territories for deeper market penetration and reach. Assess potential client base and product acceptability in new regions, areas & opportunities for geographical expansion of operational areas. Disbursement, repayment and delinquency management, achieving daily / weekly collections targets Makes a close follow up of the disbursed loans, especially of the ones not paying on time. Undertake regular field visits, Centre Meeting and loan applicants Maintaining portfolio quality by tracking & controlling Normal dues, Nonstarters, Delinquency, & Frauds. Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensuring weekly / daily meetings & visit to centre Fresher to maximum of 5yrs exp + as a sales officer in microfinance business Basic understanding about Microfinance business and JLG model working would be preferred. Key Skills Relationship management, Business sourcing Flair for sales Understand critical attributes of customer service Education Graduate in any discipline

Key Objective of the Job: To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact. Major Deliverables: Correspond with multiple sources to negotiate payment schedules that suit the customers current financial situation while still satisfying the debt. Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters. Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary. Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt. Trace defaulters and assets in coordination with the agencys tracing team and suggest remedial course of action. Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer. Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required. Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company. Educational Qualification: Graduate

Roles and Responsibilities Manage auto loan portfolio, including new car loans, used car loans, refinancing, and commercial vehicle loans. Oversee collection management processes to minimize defaults and recoveries through agency management and passenger vehicle (PV) sales. Ensure effective implementation of collections strategies to optimize recovery rates for all types of four-wheeler loans. Develop strong relationships with dealerships to facilitate smooth execution of pre-owned car loans. Monitor key performance indicators (KPIs) such as delinquency ratios, loss rates, and customer satisfaction scores.

We are looking for a motivated and experienced Team Lead to manage our international voice process focused on banking products such as credit cards, loans, and lending. Required Candidate profile Prior experience 8-10 years in team handling with an international voice process in banking knowledge of credit card, loan, or lending processes is preferred share cv:snehal@peshr.com 9137306440 Perks and benefits good salary package

We are seeking Debit Collection Agents in Subhash Nagar, Delhi one side cab facility available Location: Delhi US shift Candidate must have experience in first/third party collection process Call/whtup Ruchika @9650997623 Required Candidate profile Excellent Communication skills Perks and benefits unlimited incentives

Key Responsibilities: Facilitate smooth onboarding processes, ensuring new customers fully understand and leverage our products and services. Maintain regular communication with clients, providing proactive support and addressing inquiries promptly to ensure high levels of customer delight. Identify and pursue opportunities to cross-sell and upsell relevant products, ensuring customer needs are comprehensively addressed. Effectively manage revenue collection, ensure timely payments, and conduct rigorous follow-up for overdue invoices, maintaining revenue assurance. Regularly track and report customer feedback and satisfaction levels, highlighting areas for service improvement. Collaborate closely with internal sales, finance, and support teams to address client requirements and ensure seamless customer service delivery. Preferred candidate profile Minimum 2-4 years of professional experience, specifically in customer service, account management, or customer success roles, with mandatory experience in payment collections. Proven ability to successfully manage client relationships and drive customer retention and growth. Exceptional communication and interpersonal skills; proficiency in English and at least two South Indian languages is essential. Strong negotiation skills, especially related to payment and collections. Adept at problem-solving and handling customer grievances professionally and efficiently. Detail-oriented with strong organizational and time management capabilities. Proficiency in CRM tools and Microsoft Office Suite (Excel, Word, PowerPoint).

About the client Hiring for top Multinational corporation !! Role: O2C Team lead -Order Management Qualification : Graduation Experience : 4 - 8 Years Key Responsibilities: Team Leadership & Management: Lead and manage a team of O2C specialists and SMEs, ensuring alignment with organizational goals and optimal team performance. Process Ownership: Oversee the entire order lifecycle, including order processing, customer query resolution, deal progression, invoicing, and escalations. Ensure processes are handled efficiently and accurately. Mentorship & Development: Coach and mentor team members, providing continuous feedback, performance assessments, and opportunities for skill development. Escalation Management : Handle escalated issues, ensuring they are resolved effectively and with minimal impact on operations and customer satisfaction. Stakeholder Collaboration: Work closely with cross-functional teams, including sales, finance, and logistics, to ensure smooth order fulfillment and alignment on process improvements. Process Improvement: Identify areas for process optimization, reduce inefficiencies, and implement strategic initiatives to enhance the O2C process. Quality Assurance : Ensure adherence to quality standards and regularly review team performance metrics such as accuracy, timeliness, and compliance. System Proficiency: Provide guidance in the use of ERP and CRM tools, supporting the team in leveraging these systems effectively. Performance Monitoring : Monitor team KPIs, ensuring that quality scores and customer satisfaction targets are consistently met or exceeded. Shift Leadership: Provide leadership presence across multiple shifts to ensure smooth operations in a 24/7 environment. Qualifications: Education : Any Graduate/Postgraduate. Certification in Supply Chain Management, Business Process Management, or related fields is preferred. Experience: Minimum 6 to 8 years of experience in Order Management and O2C processes, with at least 2 to 3 years in a leadership or team lead role within a BPO/BPM environment. Leadership Skills: Demonstrated ability to lead, coach, and develop a team in a fast-paced, dynamic work environment. Technical Skills: Proficiency in ERP/CRM tools and MS Office. Ability to train and guide others in using these systems effectively. Location: Bangalore Salary: 10.5 LPA Shift: Night Shift (Sat & Sun fixed weekly off) Mode: Work from Office Interview mode : Face to Face (Walk -in) Transport: 2-way cab facility provided - Thanks & Regards, Lakshmi PS HR analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432489 | WhatsApp 789250019 lakshmi.p@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************

Language Requirement: Assamese, Hindi, and English. Proficiency in spoken Assamese and Hindi (native fluency) is preferred. Length of Commitment: 10 months Name of the Project: Evaluation of Prathams Hamara Gaon Program Sector- Education J-PAL South Asia at the Institute for Financial Management and Research seeks qualified applicants for the position of Research Associate to lead impact evaluations in India. The position offers an opportunity to gain first-hand field management experience in an organization undertaking cutting-edge development research. The Research Associate will join a team of world-class researchers from leading universities in the world and will gain first-hand experience implementing randomized control trials in an organization undertaking cutting-edge development research. Read more about our work and projects Project Details- The evaluation builds on the earlier J-PAL study conducted by Martina Bjrkman Nyqvist in the Nagaon, Assam. Prathams Hamara Gaon program supports the development of foundational math and literacy skills among the students of primary government schools. As of 2022-23, the program operated in 5,192 communities and reached approximately 386,000 children. The program targets two subgroups of primary school students with different program components: students in grades 1-2 vs. students in grades 3 and above. For grades 1-2, the intervention includes two main components. First, Pratham volunteers support students through in-school activities. Second, Pratham volunteers support the mothers of these children through mother groups. For grades 3 and above, the intervention consists of an adaptation of the Teaching at the Right Level (TaRL) program evaluated in earlier J-PAL studies. This study speaks to three key issues related to Indian childrens (lack of) mastery of foundational skills in mathematics and literacy. First, Prathams Teaching at the Right Level (TaRL) program seeks to support students in grades three and above by remedying their lack of foundational skills. A key question is whether this learning gap in later grades can be addressed earlierin grades 1-2before it fully develops. A prior J-PAL study on Prathams work in Assam has also documented that the TaRL programs effectiveness can be strengthened by combining the grade-3 intervention with a community-based component. Here, for the program on grades 1-2, the effectiveness of a similar, complementary component for the earlier grades is of interest: mother groups. Third, we are particularly interested in whether the effects of the early-grade intervention either fade out or persist over time and whether the two interventions (grades 1-2 and 3-5) complement or substitute each other. Lastly, because of the muted impacts found by the earlier evaluation, and given Prathams subsequent changes to its program in Assam, we will also measure the effect of the revised grade-3 intervention. More specifically, we seek to answer the following research questions. What is the effect of the early-grade intervention on students acquisition of foundational skills and socio-emotional skills What is the effect of the grade-3 intervention on students acquisition of foundational skills To what extent is the effectiveness of the early-grade intervention driven by its mother group component Do the effects of the early-grade intervention fade out or persist until the end of grade 3 To what extent do the early-grade intervention and the grade-3 intervention complement each other Beyond measuring effects on students foundational skills, we also plan to assess whether the program is implemented with quality and taken up well, investigate program mechanisms, and explore potential effects on secondary outcomes (both at the mother and child level). Principal Investigators: Martina Bjrkman Nyqvist, Andy de Barros Research Associate will work closely with Research Managers Principal Investigators who will guide and supervise them in their various tasks. The work of a Research Associate at J-PAL South Asia directly contributes to generating evidence that informs policy decisions and helps design more effective poverty alleviation programs. By ensuring that research projects are executed with precision and rigor, the RA plays a key role in advancing J-PAL's mission to reduce poverty through evidence-based policy-making. Key Responsibilities: Data Collection Management : Survey Design and Implementation : Design and piloting survey instruments that are crucial for data collection. This involves working with the research team to ensure that the surveys are aligned with the research objectives and are culturally appropriate. Fieldwork Supervision : Supervise the field teams during data collection to ensure that all protocols are followed and that the data collected is accurate and reliable. The RA is also responsible for monitoring the progress of fieldwork. Training : Train field staff on the project protocols and data collection protocols, how to conduct surveys in the field, and so on. Data Analysis : Data Cleaning and Preparation : Conduct regular data cleaning and running checks to prepare it for analysis. This includes checking for errors, ensuring data consistency, and preparing datasets for use in statistical analysis. Statistical Analysis : Support the PIs with preliminary data analysis using statistical software like STATA or R. The insights from the data can inform the ongoing research and contribute to final reports and publications. Project Coordination : Stakeholder Engagement : Work closely with partner organizations, government agencies, and other stakeholders involved in the research to coordinate project activities and ensure effective communication between all parties. Logistics Management : Manage the logistics of research projects, which includes coordinating with different teams for vendor payments, field staff contracting and attendance, procurement of necessary resources, and coordinating field operations, among many others. Documentation and Reporting : Documentation : Maintain detailed records of all research activities, ensuring that all data and processes are well-documented and accessible to the research team. Report Writing : Assist in drafting project reports, policy briefs, and donor reports. Ethics and Compliance : Ethical Standards : Ensure that all research activities comply with ethical guidelines, including obtaining informed consent from participants and maintaining data confidentiality. RA will also assist in securing Institutional Review Board (IRB) approvals. Continuous Learning : Staying Updated : The RA is expected to stay informed about the latest research methods, tools, and developments in the field of poverty alleviation and impact evaluation. This helps them contribute effectively to the research teams work. Skills and Attributes: Attention to Detail : Accuracy in data management and analysis is critical to ensure the validity of research findings. Analytical Skills : Strong quantitative and analytical skills are essential for data analysis and interpretation. Communication Skills : The ability to communicate complex research findings in a clear and accessible manner is important, both in writing and verbally. Problem-Solving : The RA should be proactive in identifying and solving issues that arise during data collection and project implementation. Adaptability : The RA should be able to adapt to the dynamic environment of field research, which often requires flexibility and quick thinking. Desired Qualifications A Bachelor's/Masters degree in economics, sociology, social sciences, public policy, public health or related fields. Previous experience in development research is preferred. Knowledge of development related issues in India, and an understanding of various socio-economic, gender-related, and cultural issues is essential. Previous experience in working in rural India is preferred. Excellent management and organizational skills along with strong quantitative skills Fluency and excellent communication skills in English. Proficiency in understanding and fluency in spoken Hindi is essential. Hindi as native language and native proficiency is preferred. Flexible, self-motivating, able to manage multiple tasks efficiently, and team player. Demonstrated ability to manage high-level relationships with partner organizations Proficiency in STATA (or other data analysis software) is strongly preferred. Overall proficiency in using MS Office, preparing policy memos, research documents and creating slide decks is required. Familiarity with randomized controlled trials/clinical trials/quasi-experiments preferred. Ability to deal with unstructured and changing environments Ability to work independently and in rural field locations Note on Work Authorizations: Candidates must have work authorization to work in India.

Key Responsibilities: Drive regional unsecured loan collections (including infinite bucket) by setting targets, monitoring performance, ensuring daily deposits, and handling top delinquent cases. Conduct regular audits, legal recoveries, and submit daily/weekly reports to higher authorities. Guide, train, and manage the collection team and agencies; ensure effective use of RMS mobile application. Key Requirements: 5-10 years of experience in unsecured loan collections, including handling of infinite bucket accounts and managing large field teams . Strong leadership, legal knowledge, analytical skills, and effective communication. Proficient in audit processes, budgeting, collection tools, and regional operations.

Job Title: Collections Officer Company Name: Kinara Capital Job Description: As a Collections Officer at Kinara Capital, you will be responsible for managing and collecting overdue payments from clients. Your primary objective will be to ensure timely recovery of outstanding debts while maintaining positive client relationships. You will conduct regular follow-ups, negotiate payment plans, and implement strategies to minimize delinquencies. A key aspect of your role will involve analyzing client accounts, identifying potential risks, and reporting on collection progress to management. Responsibilities: - Monitor and manage overdue accounts to ensure timely collections - Communicate with clients via phone, email, and other channels to follow up on payments - Negotiate payment arrangements and provide solutions for clients facing financial difficulties - Maintain accurate records of interactions and payment agreements - Prepare and send out reminders and collections notices - Collaborate with the finance team to resolve discrepancies in accounts - Provide regular updates to management on collection issues and progress - Conduct credit checks and evaluate the creditworthiness of clients Skills and Tools Required: - Strong communication and negotiation skills - Ability to build and maintain relationships with clients - Proficient in using accounting and collections software - Knowledge of credit and collection laws and regulations - Excellent analytical and problem-solving skills - Attention to detail and strong organizational skills - Proficient in Microsoft Office Suite (Excel, Word, Outlook) - Experience in customer service or collections, preferably in the financial sector This role offers an exciting opportunity to contribute to our mission of providing financial solutions to small businesses while enhancing your skills in debt recovery and client relations.

Job Title: Collections Officer Company Name: Kinara Capital Job Description: The Collections Officer plays a vital role in managing the recovery of overdue payments from clients and ensuring that accounts remain in good standing. The primary responsibility includes contacting customers with outstanding balances through phone calls, emails, and letters to secure timely payments. The Collections Officer will also be responsible for assessing customers' payment capabilities, negotiating payment plans, and resolving disputes related to collections. This role requires a proactive approach to managing delinquent accounts while maintaining a positive relationship with customers. Key Responsibilities: - Contact clients with overdue accounts via various communication channels to collect payments. - Maintain accurate records of communications and payment agreements. - Assess customer payment capabilities and develop suitable payment plans. - Handle customer inquiries and resolve any disputes related to collections professionally. - Collaborate with internal teams to identify issues and develop strategies to minimize delinquencies. - Prepare and maintain reports on collection activities and account statuses. - Stay updated on industry regulations and best practices related to collections. Skills and Qualifications: - Strong communication and interpersonal skills to handle customer interactions effectively. - Excellent negotiation skills to reach mutually agreeable payment plans. - Detail-oriented with strong organizational skills for managing multiple accounts. - Ability to analyze financial information and assess customer payment behavior. - Proficiency in using collection management software and Microsoft Office Suite. - Previous experience in collections, customer service, or finance is preferred. - Knowledge of relevant laws and regulations pertaining to debt collection. Tools Required: - Collection management software (e.g., accounts receivable software) - Customer relationship management (CRM) systems - Microsoft Office Suite (Excel, Word, Outlook) - Telephone and communication tools - Reporting and analytics tools for tracking payment statuses and collection efforts

Key Purpose of the Job : The role holder is responsible for leading Collections Associates and Branch Collection Managers in achieving the collections target at a Branch/Area office. The role holder is also responsible for maintaining a quality collections portfolio. Minimizing cases from moving into arbitration and court proceedings is also a critical part of the role. Graduate in any discipline Minimum 4 to 6 years of experience in Collections function Should have basic knowledge of Home Loan market Must have drive to achieve targets Ensure collections of defaulter payments in the Branch/Area office, across all buckets Track and ensure maintenance of a quality collections portfolio Lead and manage the team of Collections Associates Maintain and prepare the Collections reports for the branch/area office

O2C Collection - Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool will be a plus Functional knowledge First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collectors: Voice calling Dispute Management Customers account Reconciliation Customer Query Resolution Customer Account Management (Follow up on payment of open balances) Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller) Process improvement methodology Has process improvement acumen. Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation: Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Customer Orientation: Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly Responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability : Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork: Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required. Analytical Thinking and Problem Solving: Identifies anomalies, errors, and aberrations in output dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills: Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills SAP Mandatory Qualifications B com M com MBA Finance Job Location

ROORKEE (Dehradun) (CD) 1. FE has handle the two portfolio CD Monthly Allocation as well as daily allocation and Minimum 15 customers visits to be done per day 2. FE needs to visit as per the plan shared by Backend team (in MUCH application). 3. FE need to visit according to time slot and All visit Feedback has to be updated (in MUCH application). 4. FE has to update details remarks in the visit log (in MUCH application). 5. FE has to upload House Photos of the visited cases (on MUCH). 7. FE Should follow the E- receipt process. If any manual receipts are issued, those need to be submitted with-in 7 days to their respective supervisor. 8. FE has to deposit daily for the previous days collection by 12 PM next day and should share screenshots of the deposit slip to his respective supervisors. 9. He has to follow company process in terms of customer handling etiquettes and dress code while he is on field along with maintaining the Code of conducts and integrity as per company norms.

Female Graduate in any stream with knowledge of MS Office, TallyERP9 & Logistics skills, having 1-2 years of experience Handling the end to end process of Logistics. Maintaining MIS for Inward as well Outward logistics Good Communication Skills, Email Writing. Performing clerical and admin tasks such as receiving calls, ordering workplace supplies.etc.

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Title : O2C Team lead -Order Management Qualification : Graduation Experience : 4 - 8 Years Key Responsibilities: Team Leadership & Management: Lead and manage a team of O2C specialists and SMEs, ensuring alignment with organizational goals and optimal team performance. Process Ownership: Oversee the entire order lifecycle, including order processing, customer query resolution, deal progression, invoicing, and escalations. Ensure processes are handled efficiently and accurately. Mentorship & Development: Coach and mentor team members, providing continuous feedback, performance assessments, and opportunities for skill development. Escalation Management : Handle escalated issues, ensuring they are resolved effectively and with minimal impact on operations and customer satisfaction. Stakeholder Collaboration: Work closely with cross-functional teams, including sales, finance, and logistics, to ensure smooth order fulfillment and alignment on process improvements. Process Improvement: Identify areas for process optimization, reduce inefficiencies, and implement strategic initiatives to enhance the O2C process. Quality Assurance : Ensure adherence to quality standards and regularly review team performance metrics such as accuracy, timeliness, and compliance. System Proficiency: Provide guidance in the use of ERP and CRM tools, supporting the team in leveraging these systems effectively. Performance Monitoring : Monitor team KPIs, ensuring that quality scores and customer satisfaction targets are consistently met or exceeded. Shift Leadership: Provide leadership presence across multiple shifts to ensure smooth operations in a 24/7 environment. Qualifications: Education : Any Graduate/Postgraduate. Certification in Supply Chain Management, Business Process Management, or related fields is preferred. Experience: Minimum 6 to 8 years of experience in Order Management and O2C processes, with at least 2 to 3 years in a leadership or team lead role within a BPO/BPM environment. Leadership Skills: Demonstrated ability to lead, coach, and develop a team in a fast-paced, dynamic work environment. Technical Skills: Proficiency in ERP/CRM tools and MS Office. Ability to train and guide others in using these systems effectively. Location: Bangalore Salary: 10.5 LPA Shift : Night Shift (Sat & Sun fixed weekly off) Mode : Work from Office Interview mode : Face to Face (Walk -in) Transport : 2-way cab facility provided - Thanks & Regards, Chaitanya HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432445 | WhatsApp 8431371654 chaitanya.d@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************

The Revenue Assurance Manager is responsible for ensuring accurate and timely renewals and revenue realization. This includes managing the accounts receivable process, resolving billing and collection disputes, ensuring timely collections, and implementing policies to prevent & eliminate revenue leakage. The role requires strong analytical skills, attention to detail, and the ability to work collaboratively with various departments to optimize financial performance. Key Responsibilities Revenue Assurance Oversee the accounts receivable management, accurate billing, dispute resolution, credit control, cash application, and Renewals. Ensure effective cash flow and accurate revenue recognition. Ensure timely and accurate billing for all products and services. Identify and address potential revenue leakage issues, especially in multi-year contracts with incremental rates, service phase-wise billing, disconnections, etc. Manage the collections process and resolve disputes while adhering to AR policies based on customer category. Ensure compliance with billing and collection timelines, and manage Renewals efficiently with proper billing validation to maintain accuracy. Resolve billing and service-related disputes in collaboration with internal teams within 15 days of invoice generation. Ensure accurate application of cash within seven days of payment receipt to maintain correct receivables and outstanding aging. Regularly monitor and reconcile billing vs. purchase orders. Accounts Receivable Management & Renewals Oversee the full accounts receivable process, including invoicing, submission, collections, and reconciliation. Submit monthly cash forecasts, meet quarterly targets, and obtain balance confirmations each quarter. Monitor aging accounts and take actions to reduce overdue accounts. Collaborate with clients and internal teams to resolve billing disputes and discrepancies. Develop strong client relationships to ensure timely payments and Zero customer escalations due to non-receipt of invoices. Ensure timely submission of renewal proposals (a quarter in advance) and completion of renewals to enable on-time billing as per agreed terms, with zero delays in billing due to pending renewals. Renewals that require solution changes and rate negotiations should be finalized on time, in collaboration with the customer experience and account management teams, to ensure timely billing. Timely escalate overdue accounts and pending Renewals to internal teams for appropriate and prompt action. Ensure timely dunning (reminder) and action for overdue accounts in line with AR policy. Ensure payment application within seven days from payment receipt. Ensure accurate TDS and GST TDS credits on a quarterly basis. Collect Bank Guarantees (BG) and Earnest Money Deposits (EMD) within their expiry period. Reconcile customer accounts periodically, with a quarterly focus on high-value customers. Meet top and high-value customers at least once a quarter. Obtain balance confirmations for receivables over 90 days or amounts above Rs. 15 Lakhs within 15 days after the quarter ends. Ensure 100% accuracy in inventory and renewal data to avoid disputes and revenue leakage. Prepare and present regular AR reports to the Regional Manager - RA. Financial Analysis and Reporting Analyze outstanding aging data, customer payment behaviour, and clients market position to identify trends, risks, and areas of concern related to accounts receivable. Prepare and present detailed monthly and quarterly reports on cash forecasts and pending renewals. Collaborate with the HO team for accurate financial reporting and compliance. Process Improvement Identify opportunities for process improvements in revenue assurance, accounts receivable management, and renewals. Implement best practices and technologies to streamline billing, collection, and renewal processes. Develop and implement solutions to address issues and improve financial outcomes, while fostering knowledge sharing among team members on renewals and accounts receivable processes. Cross-Functional Collaboration Work closely with sales, Customer Experience, and other departments to ensure alignment on billing and renewal processes. Provide insights and recommendations to support business decision-making. Qualifications & Skills Required Bachelors or Masters degree in Finance, Accounting, Business Administration, or a related field. Minimum of 6-7 years of experience in revenue assurance, accounts receivable management, or a related role. Strong knowledge of MS office Proficiency in financial analysis and reporting tools. Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Detail-oriented with the ability to manage multiple priorities.

Role & responsibilities To Manage and ensure delinquency related parameters (Including collections efficiency, roll forward/roll back%, are within targets for all buckets) Ensure legal guidelines and audit queries are complied with. Ensuring adequate Feet on Street/Agencies availability area wise/bucket wise/segment wise. Manage productivity by fixing productivity parameters and weekly review with the collection executives. Ensuring background and reference check of Collection Executives being appointed. Preferred candidate profile Managed collections at regional level for Large bank,NBFC or other Financial Institutions Candidate should have Strong analytical, technical and Statistical skills Strong knowledge and understanding of financial services and products Candidate should have Project Management Skills Perks and benefits Salary will be in the range of Rs.3.50 lks to 4.25 lks + Quaterly Incentives + Annual Bonus + PF + Gratuity + Mediclaim Cashless Benefits DRA Certificate will be an added advantage Contact Number:- 8129602205 Mail ID:- anoop.nair@muthootgroup.com

**Job Title: Area Collections Head** **Company: Kinara Capital** **Job Description:** As the Area Collections Head, you will be responsible for leading the collections team to ensure timely and effective recovery of outstanding loans in your designated area. Your main objective will be to optimize collections processes, enhance team performance, and minimize delinquencies while maintaining excellent customer service standards. You will work closely with other departments to develop strategies aimed at improving collection rates and client satisfaction. **Key Responsibilities:** - Develop and implement collection strategies to achieve area targets and reduce delinquency rates. - Lead, train, and mentor the collections team to optimize performance and ensure compliance with company policies. - Monitor key performance indicators (KPIs) and prepare regular reports on collections performance. - Collaborate with regional managers and other departments to address issues affecting collections. - Conduct field visits to assess operations and customer interactions, ensuring best practices are followed. - Handle escalated customer queries and disputes professionally, maintaining positive customer relations. - Stay updated on regulatory changes and market trends affecting collections. **Skills Required:** - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Proficiency in analytical thinking and problem-solving. - Ability to work under pressure and meet deadlines. - Strong understanding of credit and collections processes. - Customer-focused approach with good negotiation skills.

Job Title: Area Collections Head Company Name: Kinara Capital Job Description: The Area Collections Head will be responsible for overseeing and managing the collections department in a designated geographical area. This role entails developing and implementing collection strategies to ensure efficient recovery of dues while maintaining positive customer relationships. The Area Collections Head will lead a team of collection agents, providing guidance, training, and performance management to ensure that targets are met. The individual will also be responsible for analyzing collection data and trends to identify areas for improvement, coordinating with other departments to resolve any issues, and ensuring compliance with legal and regulatory requirements. Key Responsibilities: - Develop and implement effective collection strategies tailored to the specific area. - Lead and manage a team of collection agents, providing coaching and support to improve performance. - Analyze collection reports and metrics to track performance and identify opportunities for improvement. - Ensure timely and efficient follow-up on overdue accounts while maintaining a customer-centric approach. - Collaborate with other departments, such as sales and customer service, to resolve disputes and improve overall customer satisfaction. - Monitor compliance with industry regulations and company policies related to collections. - Prepare and present regular reports on collection performance and trends to senior management. - Train and develop team members to enhance their skills and knowledge in collections. Skills and Tools Required: - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Proficiency in data analysis and reporting tools. - Familiarity with collections software and Customer Relationship Management (CRM) systems. - Strong problem-solving skills and the ability to make data-driven decisions. - Knowledge of legal regulations related to collections and debt recovery. - Ability to work under pressure and meet deadlines. - Strong negotiation skills and customer service orientation. - Experience in financial services or lending sectors is a plus.

We are looking for a skilled Regional Debt Manager to join our team in Bhubaneshwar, Khandagiri, and Jharsuguda. The ideal candidate will have 5-10 years of experience in the banking or financial services industry. Roles and Responsibility Manage and oversee debt collection operations across multiple locations. Develop and implement effective strategies to improve collections efficiency. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on key performance indicators to senior management. Identify areas for improvement and implement process enhancements. Ensure compliance with regulatory requirements and company policies. Job Strong knowledge of banking regulations and laws. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience with collections and recovery processes. Ability to lead and manage a team effectively. Educational qualificationsAny Graduate or Postgraduate degree. Additional Info For more information, please contact us at 6587807.

We are looking for a skilled professional with 8 to 10 years of experience to join our team as an Area Collection Manager in Bengaluru. The ideal candidate will have a strong background in collections and recovery, with excellent leadership and management skills. Roles and Responsibility Achieve collection targets assigned to the territory while ensuring compliance with legal guidelines. Maintain collection efficiencies across buckets and identify/ initiate Sec-25/138 for critical accounts. Drive NPA reversals and write-off recoveries, ensuring timely initiation and execution of legal tools like Warrants under Section -138/Section -25. Coordinate with the Legal team/Lawyers for timely filing of Sec 14 and obtaining DM orders & enforcement of agents for timely and smooth possession. Manage portfolio movement and allocate it to team members based on demography spread and volume. Ensure trail/feedback is managed in M collect and delinquency file. Take steps to ensure receipt of payments and recovery of bad debts while monitoring legal proceedings with in-house and external legal teams/advocates. Analyse and maintain zero delinquency within required parameters/policies and systems, publishing MIS and reviewing daily collections. Lead and supervise the collections team for implementing a recovery agenda through training, motivation, and deployment strategies. Ensure compliance with all Audit/NHB/IRB regulations and company policies and procedures. Job Graduate degree. Minimum 8 to 10 years of experience in collections and recovery. Strong knowledge of banking and financial services. Excellent leadership and management skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in managing and supervising a team. Knowledge of auditing and regulatory requirements. Familiarity with MIS and performance metrics. Understanding of customer satisfaction and complaint resolution. Ability to manage productivity and costs. Experience in managing and allocating portfolio movements. Knowledge of legal proceedings and debt recovery. Ability to lead and motivate a team. Strong communication and interpersonal skills. EducationGraduate, Desired ExperienceMinimum 8 to 10 years in the field.