Key Responsibilities: Make outbound/inbound calls/emails to discuss overdue accounts, explain payment options, and set up payment plans. Use advanced techniques to get payments, resolve disputes, and handle complex cases, maintaining professionalism. Monitor accounts, investigate payment history, update records, process payments, and track collection efforts. Ensure adherence to debt collection, prepare status reports, and monitor key performance indicators (KPIs). Work with sales, legal, and accounting teams to resolve issues and escalate complex accounts. Essential Qualifications & Skills: Certifications: Debt Recovery Agent (DRA) certification or similar. Experience: Proven background in collections or finance and NBFC. Knowledge: Strong grasp of debt collection laws, regulations, and fair practices. Skills: Excellent communication, negotiation, conflict resolution, customer service, time management, and empathy. Technical: Proficiency in debt collection software, CRM systems, and MS Office. Languages : Hindi, English, Kannada, Telugu, Tamil, Marathi Any Other

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Collection Executive / Officer