Coach

About the Company:

Founded in 2019, Traya is one of India’s largest digital health-tech platforms for haircare and hair loss. Our mission is to use technology to scale healthcare solutions to 520M+ Indians that are suffering from hair loss with a holistic 360-degree solution, which includes clinically proven, doctor-backed medicines, access to Traya doctors, personal hair coach, customized diet plans, and more!

Founded by Saloni Anand, a techie-turned-marketeer and Altaf Saiyed, a Stanford Business School alumnus, Traya sits at the forefront of the multi-billion-dollar hair care solutions category.

Having raised institutional capital from marquee VCs like Fireside Ventures, Kae Capital, Whiteboard Capital, Traya has more than 2.5L+ customers, with a 93% success rate and 30% MoM growth over the past year.

About the role :

Traya Coach

freshers or early-career professionals

What You’ll Be Doing

• Speak with customers to explain their recommended plan and next steps
• Provide ongoing support to help customers stay consistent
• Respond to customer queries across calls, chat, or messaging platforms
• Track customer progress and ensure timely follow-ups
• Share customer insights with internal teams to improve overall experience
• Deliver feedback with empathy, clarity, and professionalism

Who We’re Looking For (Skills & Attributes)

• Excellent communication skills in English

  — clear, confident, and structured
• Strong customer empathy and ability to build trust
• Comfortable using digital tools, CRMs, and messaging platforms
• Quick learner with strong follow-up and documentation discipline
• Organized, patient, and proactive in resolving customer concerns
• Prior customer support experience is a

  plus

  but

  not required

Good to Have

• Interest in customer experience, wellness, coaching, or service roles
• Experience in voice or chat-based support